sorted by: recent | see :
popular
Content Tagged GrandCentral
GrandDialer | GGT Enterprises, LLC
BT Has Acquired Ribbit For $55 Million To Build GrandCentral Competitor, Say Ribbit Execs To Friends
This is a strange story. Rumors circulated today that Silicon Valley based startup Ribbit was acquired by British Telecom, and VentureBeat ran with the story. The company later denied the rumors, but wouldn’t comment on whether or not merger discussions were occurring or not.
The strange part is this - while Ribbit executives are denying the acquisition to the press, they’ve simultaneously been (quite happily) telling all their friends that BT has acquired them for $55 million, says a source who’s heard the story.
BT plans to use the Ribbit platform to build out a GrandCentral competitor, they’ve said. GrandCentral, a service that manages all of your phone services, was acquired by Google in July 2007 for $50 million. Since the acquisition, however, GrandCentral has gone nowhere - no new features and intermittent down time are the only GrandCentral milestones over the last year.
From past experience, this suggests a deal is in the process of closing but isn’t legally done yet, which gives executives the ability to deny acquisition rumors. But like most leaks, the company getting bought just can’t not tell their friends (loosely defined) all about it. Confidentially, of course.
Ribbit has raised $13 million in capital.
Crunch Network: MobileCrunch Mobile Gadgets and Applications, Delivered Daily.
Think Before You Voicemail
Voicemail is dead. Please tell everyone so they’ll stop using it.
When I first started out in the real world in the mid-nineties voicemail was an important productivity tool. I remember people talking about the pros and cons of various enterprise voicemail systems - which had the best forwarding and group messaging, which allowed for archiving, and how many messages could be stored and for how long. Even though email was around, people were still unsure how to use it. Letters went on letterhead and were formal. Voicemail was informal and common. Email etiquette was still being developed. It was good for mass-forwarding jokes and moving Word, Excel, and Powerpoint files around, but it took a while for email to take over as older generations moved out of the workplace or got with the program.
But now an increasing number of people are just plain avoiding voicemail (for my impromptu and unscientific survey, see the comments here, which are predominantly anti-voicemail). It takes much longer to listen to a message than read it. And voicemail is usually outside of our typical workflow, making it hard to forward or reply to easily.
Typical voicemail messages today include things like “Please don’t leave me a voicemail, I rarely listen to them. Please just email me at xxxx@xxxx.com” Many people don’t bother setting up their voicemail accounts at all. Then there’s my favorite method, the one I use personally - let the message box get full and then don’t empty it. Caller ID still tells me who called, and I can simply call them back.
How many times have you called someone back and said “I saw that you called but didn’t listen to the voicemail yet, Is it anything urgent?”
Senders often feel guilty for leaving voicemails, too. And to make sure you get the message, quite often people will follow up with a text message - “Just left you a VM, it’s important” - just so you know it’s there.
There are startups that are trying to make voicemail more useful. Pinger, GrandCentral and YouMail are among them. The iPhone’s visual voicemail feature helps clean up the clutter, too. But at the end of the day you still need to take time to listen to those voicemails, and that usually comes after other equally urgent but less disruptive tasks.
The services that really make voicemail more usable are those that convert voicemail into text and then send it to you via email or SMS (Spinvox, PhoneTag Yap and Jott, for example).
More mobile carriers are offering text conversion for a monthly or per-message fee. It’s my guess this will become more and more common. Voice is here to stay as a data input method, but listening to messages will certainly become an increasing luxury, to be reserved for loved ones or those messages that aren’t transcribed properly (or you need to hear it for tone or emotion).
For now most people don’t have voicemail transcription services. So think before you voicemail, more and more people just find it annoying.
Crunch Network: CrunchBoard because it’s time for you to find a new Job2.0
Web Worker Daily: Get GrandCentral On Your Softphone "
GrandCentral Offline: If You Wanna Be A Phone Company, You Can’t Go Dead
GrandCentral, Google’s $50 million phone company, has been down all morning (see overview of service here). And that means every single user who has started using their GrandCentral phone number isn’t able to receive any calls. Users are complaining on Twitter, and I’ve confirmed this as well by simply calling friends who use the service. Calls will not go through.
We’ve noted problems with the service in the past, but never a general outage. The site is down. The service is down. Everything appears to be offline.
If you want to be a phone company, and get your users to rely on you to manage all of your incoming calls, this simply cannot happen. There are undoubtedly going to be a lot of very upset homeless people this morning, as well as GrandCentral’s other users.
GrandCentral’s blog is offline as well. If Google wants users to take the service seriously in the future, they should make some kind of announcement on their main blog letting users know what happened and when they can expect the service to be back.
Update: service is back online sometime before noon PST. Still no word from them on the cause of the outage.
Update 2: Cofounder Craig Walker posts the following on the GrandCentral blog:
I wanted to write a quick note to all the GC users and apologize for the service interruption this morning. We had a power issue at our current colo facility and it knocked us off line for a few hours. Unfortunately I’ve been up in the mountains with the family this weekend and had no cell/internet coverage so couldn’t respond earlier. I did want to let you know that we were able to restore the service by noon today and are working extremely diligently to make sure this won’t occur in the future. We’ll do a better job keeping you informed in the future, not only about service related issues but also about upcoming features, soliciting your feedback, and generally making sure that you, the GC user, is well informed as to what’s going on with the service.
Thanks for your patience with us and we’ll continue to work to make the service better by the day. - Craig Walker
Crunch Network: CrunchBoard because it’s time for you to find a new Job2.0
GrandCentral Homeless Stunt Worked So Well It’s Time For An Encore
Most companies target early adopters with their new products, hoping those users will tell all of their friends all about it. But not GrandCentral, the company Google acquired for $50 million in July 2007. They’ve gone after the homeless demographic. Twice.
Two years ago they offered to give homeless people free access to their (already free) service. It worked so well (4,000 signups) that yesterday they announced it all over again.
This time Mayor Newsom threw in a bunch of sound bites about how this will “empower” the homeless, improve their morale, etc. (last time they were only able to get Newsom’s deputy chief of staff to comment).
To be clear, I think it’s great that Google is trying to help out the homeless. But what I really applaud is the marketing audacity it takes to announce that you are making an already free service free for the homeless. And then do it again two years later. And to do it even though homeless people already have access to free voicemail through at least one nonprofit organization.
I wonder if Google can pull off the same stunt in the future for new products. Free cloud storage for the homeless, anyone?
Update: Good comment by Scott Rafer below with a different viewpoint:
Please check with local experts when they are available. It’s all about SF politics, and the gimmick is Mayor Newsom’s not Google’s. I’m generally a supporter of this mayor, but his terrible Care-not-Cash program ripped prepaid mobile phones out of the hands of many working homeless — the people who have the best shot to get themselves out of trouble. They are often doing day work for employers who know the phone numbers at the homeless shelters and will not call them or accept calls from them.
GrandCentral and similar services provide the Mayor with some air cover and are at least a mediocre replacement for prepaid phones in this use case.
Update 2: GrandCentral cofounder Craig Walker responds in the comments.
Crunch Network: CrunchBoard because it’s time for you to find a new Job2.0