Every day it seems we are reading about the power of social networking to transform the Internet and how we communicate online and also consume and discover new content. While that is true and clearly changing the consumption habits of online users, today seems like a flashback to the old school Internet days where traditional content was king. First IAC announced the acquisition of Lexico Corp which owns dictionary.com, thesaurus.com, and reference.com and then CBS announced the acquisition of CNET. With $400+ million of revenue in 2007, it seems like a good buy for CBS at a little over 4x trailing revenue. So looking at the fact that people are recognizing that social networks are not as easy to monetize as previously thought and the understanding that old school content can still be monetized, I wonder what other old school content companies may be in play in the future (can anyone say the Knot.com or the thestreet.com - full disclosure, i bought shares of these companies for my own account during the last couple of months). Given the weakening ad spending environment and the fact that many of these small public Internet companies reported lower guidance for the rest of 2008, it is clear that now is a good time for strategics to buy and expand their uniques and ad inventory. As I have always said, when it comes to the web, scale matters! Also see Silicon Alley Insider for some comments from the CBS conference call regarding scale and the value of premium content:
CNET's been very disappointing for past few years. What are your strategy for improving CNET revenue growth, margins?
CFO: We think that they have the asssets to do that, they've revamped a number of the sites. Combining with us is good because there's very little overlap with our advertisers (auto, pharma, etc), but CNET audience demo very attractive to our advertisers. And then they reach advertisers (electronics, etc) that we don't. Other efficiencies: One public co instead of two. Combining some ad platforms, etc.
Given MSFT/YHOO, other consolidation, does this make you big enough on the Web?
Les: We just tripled our digital platform. Are there possibilities to do tuck-ins? But right now, we have taken a major leap forward. We are very happy with the cards we're holding now.
CFO: We're now a top 10 Internet company. Could we be a top 5 over time? Sure. But would be through growth, not acquisition.
Les: Remember! Premium content!
I have recently met a number of startups with interesting consumer applications or services. As expected, many of these startups have a vision to rely on advertising to pay the bills. And like many startups, a number of these companies have plans to add a direct ad sales staff over time. That makes a ton of sense, but what I believe is that many entrepreneurs underestimate the direct capital and management costs necessary to build such a team. In many ways, building a direct ad sales team is similar to building an enterprise sales team. These thoughts may seem quite basic to you but here they are nevertheless. First, don't ramp up your sales team too quickly until you have a product to sell. That means if you don't have scale or enough eyeballs you are better off using Google Adsense. If you don't heed this advice you may quickly burn yourself out of business. Secondly, I know that many startups may not know what kind of ad units to sell but be careful of not having a standard product list or rate sheet when you go out to the market. Yes, I know you have to be creative if you have a new service and listen to your customers, but at the same time don't base your business on selling one-off ad units for each advertiser because this can be a huge drain on your technical resources over time. Next, make sure you never forget that what is right for your users is right for your business. Many times I have seen companies that are trying to meet the advertiser's inventory requirement make the ads much too prominent and sacrifice usability in the long run. While this may drive some initial short-term results, it may come to bite you in the ass in the future.
The bottom line is that Google Adsense works well for a reason-it has scale-it has tons of eyeballs, it has a huge customer list of advertisers, and is therefore more likely to get you great pricing and ad targeting. Yes, I don't disagree that over time you want your own sales team and don't want to solely rely on one partner for your revenue, but just go into this with your eyes wide open and don't ramp up before its time. The direct costs, management costs, and hidden strains on your infrastructure may be more than you can handle if you ramp up too quickly. Start slowly, figure out what it is that advertisers love about your service or product, figure out what kind of units deliver the best results, and then ramp. Here is an earlier post on ramping up an enterprise sales team as there are many similarities to direct ad sales and direct enterprise sales.
First of all, Google announced some amazing numbers growing its revenue over 50% and its earnings around 17%. That being said, investors in Google have high expectations and the stock fell in after hours trading. One note that many in the blogosphere seemed to pick up on is the higher cost of traffic acquisition from partners and the fact that social networking is not delivering results as expected( read Between the Lines for more)
CFO George Reyes said social networking advertising is not monetizing as expected. When questioned further Sergey Brin, president of technology, said: “We don’t talk about individual partners or anything like that.” Brin noted some things were tried that didn’t pan out. While Brin won’t talk about partners it’s fairly obvious that MySpace is an issue. Google is obligated to pay at least $900 million in minimum revenue guarantees to MySpace through 2010. Later, the question was revisited again. He noted that Google also has Orkut and other social networking partners. “We have an incredible amount of this inventory,” said Brin. “I don’t think we have the killer best way to monetize social networks yet. We have had a lot of experiments (and some disappointments).”
I wouldn't ring any alarm bells yet for social networking sites in general, but it is clear that there is much work to be done to get these sites to monetize. We all know that social networking sites mean that people are there to interact with each other, not to click and view ads. I remember one of our portfolio companies in the early days of the web had automated bots for instant messaging where we could insert ads into the stream of conversation. It sure sounded like an interesting idea but people just did not care. They were on the system to IM not to view ads. The sames goes with social networking sites. I do agree with Sergey that there is tons of inventory and much more learning to be done to monetize more effectively. With that much inventory every penny increase in effectiveness per page means big dollars. Better and different ways of targeting will surely be one of the keys to understanding if there is a there there in making big dollars from social networking. That means we should all closely follow MySpace's hypertargeting ad system to see how it performs for the company over the next year as another data point for advertising effectiveness on social networks.
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NBC just announced that it is going to offer free TV show downloads online allowing viewers to take more control of their content. I agree with Fred ,however, that while this is a smart move that this is only half a step since they are limiting the view to 7 days before it self destructs. More importantly, this makes me think about the free vs. paid discussion and how media companies are increasingly understanding the possibilities and scale that free can provide over paid. Finally, this move by NBC, I believe, will help open the floodgates for all kinds of video advertising technologies. In the first iteration of the NBC download service, users will not be able to skip commercials. My thought here is great, NBC needs to get paid, but they will also have to be innovative and creative and test many different forms of video ads to maximize viewership and revenue. As we all know, the web is great for targeting and with this move I see a world where one-to-one customized video messages will be delivered directly to the viewer based on location, time of day, content, etc. Of course, I have to give a shameless plug here for one of the fund's portfolio companies, Visible World, as this is what it does for video advertisements on broadcast, cable, and web. Based on our experience to date, better targeting, more relevancy, and customization equals more satisfied viewers and more revenue. Of course, this is just one example of video advertising that should flourish with free downloads. I would also love to hear your thoughts about other potential forms of advertising that you believe will be delivered around this content
Congratulations to Fotolog for their pending sale to French company Hi-Media for $90mm. This is a great event for the company as John Borthwick, current CEO, helped stabilize the infrastructure and prepare the company for further growth. It was John who also first introduced me to the company in July of 2004 when I decided to participate in their angel round. At that time the company had around 300k or 400k members and did not have the backend technology to scale further. The company had 3 full time employees and had a nice problem on its hands-it had to limit its growth because it needed more capital to scale and meet user demand. Yes, there was no revenue model at the time but it was quite clear how engaged the audience was and we knew that we could eventually layer in contextual advertising and other sources of revenue. Strategically, what the company did well was go with the flow and recognize that most of its audience was global and that one day down the line, having a global, engaged audience would be worth some real dollars. Rather than try to make it more US oriented, the company stuck to its core user base and ultimately realized a nice exit having grown the registered accounts in 3 years to over 10 million! Once again, great work to John and to two of the cofounders, Adam Seifer and Scott Heiferman, for recognizing where the value was and creating a nice return for all of the shareholders.
Wow-what a past couple of days! First I would like to say congratulations to David Moore, CEO of 24/7 RealMedia, on the company's pending sale to WPP Group for $649mm. I first met David in 1996 when he made his move from offline to online advertising as my prior fund invested in the initial round of 24/7. We have stayed in touch throughout the years and what has impressed me most about David is his perseverance, sticking with the company through a few near-death experiences, struggling to find cash to make payroll, dealing with a penny stock, and ultimately fighting and building his way back to this exit. What kept David plowing through was the belief that the crash was a temporary blip and that dollars would eventually move online in a big way. Looking back, one could easily say that is a no brainer, but if you lived through the bubble you have to remember how the Internet was a dirty word. Anyway, Aquantive is another company that survived the meltdown and is now about to sell itself to Microsoft for $6b. I am not going to dive into the metrics here, but let me say that I still believe we are just in the second inning of this shift from offline to online advertising and that we should start looking for the next battleground. What is interesting is that 24/7, AQuantive, and Doubleclick make most of their money from the boring stuff like SEM and display ads. If you talk to most of these guys they will have a small bet on mobile and broadband video but will clearly admit that when it comes to managing a public company and having to hit quarterly revenue targets, you have to listen to your customer, the advertiser. This means that the video and mobile stuff will be big but it is still way too early in those markets.
With AQuantive, Microsoft will get advertiser relationships and a platform from which to build a real online business. I still think that Microsoft needs a Yahoo or even an AOL to compete with Google but despite that here are some things I would do. I would go small and focus on building its publisher base where Google gets over 1/3 of its revenue. I would buy small/medium sized companies that offer free and premium web analytics, feed management and RSS Ads, and potentially even a blogging platform from which to offer MSN AdCenter at the point of creation. Getting publishers on board will help Microsoft get more data on clicks, increase its revenue base, and also allow the company to build relationships and good karma with the next generation of Internet entrepreneurs. It already seems that Google is ahead of the curve as it is rumored that it is trying to buy Feedburner, a leading feed management and RSS ad platform (I currently use FeedBurner to manage my RSS feeds and deliver RSS Ads). Besides the mobile and broadband space I mentioned above, one other opportunity that is huge and here for the taking today is the television and cable advertising market. Companies like Spotrunner and VisibleWorld (a portfolio company) are approaching the market in different ways but clearly offer advertisers tremendous potential to bring Internet like tools and business models to an analog market.
The kids space is hot. Techcrunch just reported on rumors that Montgomery and Co or Monty was working with Club Penguin on a sale to Sony for $500 million. Montgomery is the same investment bank responsible for selling Intermix (MySpace) to NewsCorp and Grouper to Sony so they have been building a nice practice in the Internet and digital media sectors. As for the price tag, $500mm is pretty big money (I have heard ranges of $250-500) but according to Techcrunch the company projects around $65mm in revenue with $35mm in profit. No wonder why the company didn't need my angel or VC money :-). If most of this revenue comes from subscriptions at $6 per month or $60 per year for upfront commitments, using a blended rate of $65 annually, you get around 1mm paying subscribers (this is simple math and does not take into account growth and ramp). Not bad for a company that was started by 3 dads. As I mention in an earlier post, virtual worlds are hear to stay and there will be a number of acquisitions in the space over the next couple of years. In my household, Webkinz has taken the top spot. It will be interesting to see what Ganz, a privately held company in Toronto, does with this fast growing property. I can think of lots of ways it can further build out Webkinz and also monetize the community without losing its appeal and innocence.
There is an interesting interview in the WSJ today with Dave Rosenblatt, CEO of Doubleclick. While talking about industry trends, Dave clearly lays out the fact that it is still early days in terms of broadband video advertising.
In general, video advertising as a trend is pretty firmly in motion. In spite of that, though, it is still very small. There are somewhere between half a million and a million search advertisers in the market, there are probably only a couple to five thousand graphical advertisers and probably less than a hundred video advertisers. There is no reason for that imbalance to exist. So one of our goals is to increase efficiencies with which people buy and sell video advertising and democratize access to the process in the same way that Google has democratized access to the search market...It is going to be easier to buy video advertising, and therefore many more people are going to do it.
I agree with the fact that buying and selling video advertising needs to get easier, but how do you monetize all of that user generated content? On the making it easier part, I am sure Microsoft has been thinking long and hard about this market as it recently launched Silverlight, a cross-browser and cross-platform plug-in for rich media apps. In addition it is offering 4gb of free hosting and streaming for its development community. Think about how easy it will be for Microsoft's developers to plug in Microsoft Ad center and some broadband video ads into their streaming content especially via an integrated offering tied into the development platform. I am sure this fact is not lost on Microsoft as it looks to take on Adobe and also vie for leadership in the broadband video advertising market. Sure Google has locked up search thus far but all of that potential broadband advertising revenue is still up for grabs.
BTW, these stats on the number of advertisers is not all that surprising as it usually is the big advertisers with the huge budgets that will jump in first and explore new opportunities. These numbers are also not all that surprising to me since my fund is an investor in Visible World. As mentioned in previous posts, Visible World is bringing the power of Internet targeting to television:
While I have always been bullish about broadband video advertising, I have never believed that the $60b television advertising industry would disappear overnight. In fact, before the Internet dominates all advertising why couldn't one bring the tools of the web to the television world making TV advertising more effective, targetable, and measurable - in effect changing it from a mass media to a more targeted dynamic one.
What this means is that our advertisers who use Visible World can deliver dynamically changing television commercials based on any number of variables including the content, zip code, demographic, weather, etc. Sure, lots of technology partners have continually stressed the broadband and mobile opportunities which are clearly building, but as Willie Sutton did, we are going where the money is today - helping that $60b spent on television advertising become more effective. Sure broadband is in our sights and we can deliver that same video commercial or asset over any pipe whether it be broadcast, cable, satellite or broadband but the reality is that broadband can't pay the bills right now. In addition, I am of the viewpoint that the broadband video ad itself will have to be much different and shorter than your typical spot today.
So I agree 100% with Dave from Doubleclick (see Valleywag for more commentary). For other evidence of the early nature of broadband advertising, I suggest doing some analysis and looking at where the bulk of revenue from other ad networks are generated. Yes, you guessed it - banner display ads and search engine marketing. Sure broadband has really high CPMs and trust me if these ad networks could build a huge business off of that today they already would have made some acquisitions but there just isn't enough demand from their advertising customers. As you guessed it, what that means is the market is still early and there are plenty of opportunities for innovative companies to help move some of that $60b spent on television ads online.
In my last post on television advertising, I mentioned that while video advertising on the web will grow rapidly over the next few years, the $60 billion currently spent on television advertising per year will not go away overnight. What is needed for the industry is a way to make television commercials more relevant, targeted, and dynamic. In other words, some of the best practices and technology from Internet advertising should be brought to television advertising. Well, it is beginning to happen starting with big brands like Wendy's International. An article in today's New York Times highlights the new television advertising campaign from Wendy's where the ad will dynamically update based on what is happening on the football games aired on Fox. While most viewers may not actually get it on the first airing, Wendy's campaign is definitely a big deal for the industry.
The Wendy’s commercials, to be broadcast nationally on Fox Sports this weekend, are one of the earliest national examples of an emerging TV technology that allows advertisers to vary their message at the last minute. The Wendy’s ads will reflect events in the football games, creating what ad executives call a reverse product placement of sorts. Instead of putting Frostys or Wendy’s fries into a TV program, the company will incorporate a show’s content in its commercials.
TV advertisers are also now able to vary their spots based on audience demographics, changes in weather, sales goals or the campaigns of competitors. Borrowing a trick or two from the Internet, where ads are finely aimed at Web surfers, technology companies are working with consumer brand companies to move away from the one-message-fits-all approach.
“This is where the future’s going,” said Chris Boothe, president of Starcom USA, a media-buying agency that is part of the Publicis Groupe. “We think that everything’s going toward more customization. It’s making sure that the message to the consumer is happening at exactly the time it is relevant.”
Congratulations to portfolio company Visible World for helping Wendy's and Fox, sticking with its vision over the years, and helping the television industry take advantage of new technology to bring Internet-like dynamicism to an aging platform.
Thank you EMI for releasing music singles without any DRM protection on it. While I continue my love/hate relationship with the IPod, I do believe that my music needs to be portable and free. I recently bought the new Treo 680 for my wife and was in the process of loading music on her device when I remembered that my selection was limited. I also have the same issue with the new Blackberry Pearl I just bought for myself. Why is this the case? It is because the hardware and technology vendors want to lock consumers into their ecosystems. It is because the music companies are afraid of piracy. In this case, it is because any music I bought from ITunes over the last few years requires me to have a device (iPod, iTunes, or music phone) that can play ITunes or AAC encoded tracks. Sure I could go convert the files to a wav format and then reconvert them to MP3 but who has the time or desire to do so. The same goes for any device using Microsoft technology - your new device has to support WMA DRM. In the end, I buy my music but it can't go anywhere with me which is quite frustrating. As we all know, this will become a bigger problem in the future as more and more devices support music like the Treo and new Blackberry Pearl. As a consumer, I don't necessarily want to be locked into one vendor forever and want to be able to easily port my songs between different devices. There are forward thinking individuals in the industry like Michael Robertson (full disclosure, Michael is also the founder of portfolio company Sipphone) who wants to store your music in the cloud and allow you to access it from any device - wireless, Tivo, any PC, but at the end of the day the problem is that I still need to have iTunes if I want to play the music I bought from them. This has to end! So EMI is releasing a Norah Jones single through Yahoo Music with no DRM. This is a baby step but a big one. Maybe the fear of Apple's dominance in the music industry is outweighing the industry's concern for piracy? Either way, this is a welcome step for consumers. I still may go back to the stone age and buy CDs and rip them myself as I want my music to be free, free of all DRM so I can use it how I want and on what device I want.
A little over 2 years ago, I wrote a post about the future of television advertising. While I have always been bullish about broadband video advertising, I have never believed that the $60b television advertising industry would disappear overnight. In fact, before the Internet dominates all advertising why couldn't one bring the tools of the web to the television world making TV advertising more effective, targetable, and measurable - in effect changing it from a mass media to a more targeted dynamic one. That is in effect what one of our portfolio companies, Visible World, has been working on during the last few years. Visible World enables every ad to be as dynamic and diverse as the market and audience it captures as new data resources, analytics, tools, and platforms transform marketing. With its simple-to-use tools, advertisers create, monitor, and deliver intelligent video spots that are edited automatically anywhere and any time they run to reflect the time, location, and context in which they appear. All while delivering traditional reach within any media plan. Think of what the web looked like in a static world versus today's dynamically driven one where web pages are now assembled on the fly based on who you are and what you like. Visible World is bringing the power of dynamic customization to television advertising. It is especially nice when someone like Jonah Bloom, Executive Editor of Ad Age and a guy who really gets it, recognizes the power of our platform as evidenced by his AdAge column the other day.
Modifying TV spots
In an hour of omnipotence I've rebuilt and redistributed ads for some of the biggest companies in the country. Borrowing their existing creative I've modified a dozen commercials, turning each execution into hundreds of 30-second spots, each more targeted and relevant than the original. I'm confident that my work -- if it were affecting the real world and not just Visible World's demo system -- would've multiplied the ROI on these ads by a geometric factor that would establish me as a genius within my organization, or at least ward off shareholder griping for another quarter....Already six major marketers are using Visible World to manage and modify their ads in real-time. Another 12 are having dashboards built for them right now. This is a technology at a tipping point, and if you're not prepared to take my word for it, maybe you can persuade the folks at Visible World to give you a turn as ruler of the ad world. It's pretty heady stuff.
In short, I don't believe that television advertising will go away but that it must be reinvented quickly and that advertisers must embrace rather than fear new technology. And as we move into the future, rather than focus on broadband vs. television (digital vs. analog), I also see a world where both sides can work with each other to effectively deliver better results for advertisers. As video becomes increasingly more fragmented and viewed on various systems and devices (television, VOD, broadband, gaming systems, cable, mobile, iPods), it will be imperative for advertisers to have an easy way to manage and optimize their video advertising campaigns wherever the audience is. In addition, the more progressive advertisers will try to figure out how to marry online ad optimization with the offline world. For example, let's say you are an advertiser and your online ad for a specific mortgage product for ARMs is getting more clicks in a certain geography versus one for fixed rate mortgages. Using that data from the Internet, wouldn't it be great if you could change your television commercial so that the next airing has an updated offer for ARMs instead of for fixed rates? That is just one example of how Visible World can bring the two worlds closer together, using data from your Internet campaigns to enhance and optimize your media spend on television. And of course, without the Visible World technology, it would be hard to do this in a near real-time, automated, and cost-effective manner. There are so many more ways that Visible World can make a television commercial more relevant and effective. As Jonah goes on to say:
These are fairly obvious ways of using the technology, but as smart creatives start to get comfortable with this tool, we're going to see way-more-ingenious applications. The ads could even become responsive to the programming. Think the Geico gecko opening his sales patter by commenting on the score in the game, perhaps -- sort of entertainment being integrated into the ads, rather than the other way 'round.
Advertisers are starting to get it so keep an eye out for this idea of "advertising responsive to programming" during the next couple of weeks.
As I wrote early last year, my perspective is that one must go early, go late, or go home to make money in the venture market. Given that we at Dawntreader have always been early, that is where we will continue to focus. What is interesting is that on the heels of the new seed funding plan that Charles River Ventures recently announced, CBS just brought in an Allen & Co deal maker to head up its Interactive division with an eye on going early as well. As Quincy Smith, new CBS head, said in a Reuters interview, "I’m looking for the next YouTube, only a year earlier, when they were 1/32nd of their size, without building out stuff that we would find duplicative like sales force. The core engineering team is always important." Of course, what he is also saying is that he also does not want to pay exorbitant prices for companies that he could have found earlier.
While CBS has certainly put some dollars and focus behind this "going early" effort, it is not lost on a number of media companies that I have met with in New York recently. All of them are looking to invest and buy startups before they get too big. As you all know, commoditization means it is extremely cheap to get a web business started and build an audience. Since the inflection points for startups occur much sooner and on much less capital, missing that first round means you have to pay up to get involved. Paying up means it significantly increases the bar for success and the risk of your investment or acquisition failing. According to the PaidContent post today, "On the making deals side, it sounds like he’s in sync with Moonves, who has said the company won’t be making major digital acquisitions." All of this is to say that Rupert Murdoch made a ballsy bet when he bought MySpace and paid the price that he did - no one else moved as quickly or as emphatically.
In theory it sounds great - spread around a number of smaller bets instead of making a bet-the-farm acquisition like a Facebook. And I am sure that CBS will see a ton of great entrepreneurs, but the question is whether or not CBS, a traditional media company, can identify the right companies and add significant value to drive them to success. Early stage investing is not easy and neither is acquiring a couple of entrepreneurs working out of someone's apartment. Success for CBS will come down to execution as it will really be competing with technology companies like Google and Yahoo (take a look at a discussion we had at Kinnernet in April about this topic) who have a better pedigree and track record of buying pre-venture-backed companies and making them successful. If you throw in the inevitable friction that will be created between the new and old media side of CBS, it will be interesting to see how this strategy evolves. Regardless, more capital and more exit opportunities is great for entrepreneurs.
By now, everyone knows about the Google - YouTube deal, $1.65 billion for a leading online destination video site. There is not much I can add, but I did find this comment interesting from Andrew Ross Sorkin's NY Times article:
The idea of a deal had been broached a few days earlier. The setting was classic Silicon Valley start-up: a booth at Denny’s near YouTube’s headquarters in San Bruno, Calif. The Google executives threw out an offer of $1.6 billion and autonomy to continue running the business.
As I have written before, alot can happen when your competitors get acquired. In most cases, your competition ends up spending too much time inwardly focused on integration and synergies and not enough time building their business. While this problem is more prevalent in the enteprise software world given the nature of what it takes to make an acquisition succesful, (think Oracle-enterprise product integration is much harder and personnel and sales force training can take lots of time) it should not be the case in a lower friction web world. As we can see, one of the smart things that Rupert Murdoch did was give MySpace autonomy to grow their business instead of stifling them with corporate culture. I am not exactly sure how EBay has approached the Skype acquisition but I did hear that there is some imposition of EBay culture on Skype. We all know that history repeats itself and one of the classes I remember from college was one on Literature and the British Empire. One of the central theses of that class was that one of the reasons the British Empire failed is because they tried to impose their will or culture on others rather than have them slowly buy into it over time. You can think of the cookie cutter approach - Britain conquers country, Britain installs own government system, Britain installs its own President, and eventually the conquered country revolts. This is what happens many times in acquisitions. What is briliant about Google's play besides the attractive price is that it is not messing with YouTube's success, it is giving the YouTube team the autonomy to keep building its business.
UPDATE: What I also forgot to mention is that one of the most important aspects of maintaining autonomy means maintaining product autonomy. The last thing you want to do is piss off customers and destroy value. Even small changes in the UI can make a huge difference when it comes to customer satisfaction.