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Many of you would have wanted to remotely assist your friends or parents over installing a software or setting right a configuration in their computer. And support personnel have the requirement of troubleshooting a problem in their customer’s premises. While this was possible by tweaking Zoho Meeting’s options (specifically, by setting the Presenter as the Customer/friend while creating a meeting), this wasn’t very intuitive, and rightly so Hence, we came up with a ‘Remote Assistance’ feature in Zoho Meeting specifically for this purpose - providing remote support to your friends and customers.

To use this, go to http://meeting.zoho.com and click on the Remote Assistance tab. You will see 2 options - Start and Join. Enter the email address of the person whose desktop you want to see (person whom you want to provide Remote support/assistance to), and click Start. You should see a screen like this :

And you should see a viewer opening in your PC, which will wait for the Presenter (person on the other side) to join the session. An email will be sent to the person to join the session. Otherwise, you can ask them to go to http://zohom.com (short form for Zoho Meeting ) over phone or IM and enter the 9 digit Session Id (that you’ll see on the web page) to join your session.

Once the person joins the session, you should be able to see his/her desktop. Now, if you want to ‘take control’ of the PC and debug/trouble shoot issues, you can press the Request Control button in your toolbar, and you will gain control of the PC automatically! This should hopefully help you provide Remote Assistance in  a few clicks!

Do give Remote Assistance a spin and let us know your thoughts and comments. In case of issues/queries our id is support (at) zohomeeting (dot) com or srk (at) zoho (dot) com.

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A lot many new features have gone in to Zoho Meeting since its Beta launch. A few of them below.

Skype Integration
We have added the ability to do Skype conferencing in Zoho Meeting. This allows you to converse with your participants.

When you click on Create Meeting, there is a ‘Skype’ checkbox (beside the Presenter’s section). Enabling it will get you a new column. Just enter the Skype ids of people whom you want to include in the conference.

You can also decide when you want to start the Skype conferencing. After you create a Meeting, you will get a button, Skype Conference.

On clicking that, users will be automatically dialed on Skype and included in the conferencing system!

Buddy List Auto Fill
Zoho Meeting also remembers the names/email addresses of the participants you have recently invited. When you type in the first few letters, there is an auto-fill/suggest box which helps fill the names easily.

Inviting Users to your Meeting Session
One feedback we receive quite often is, ‘How do I invite users to a meeting?’. There are multiple ways you can invite people to a Zoho Meeting session, at various stages of the meeting session.
1) When creating a meeting, you can specify their email addresses in ‘Participants’ section
2) After creating a Meeting, there is an link to ‘Invite‘ people. Clicking on that will give you multiple ways to invite people - standard Zoho Meeting invitation through email, sending a link using your Mail Client or IM, or using the Meeting Key to join

3) After installing the Agent/Presenter, there is an invite icon in the toolbar. Clicking on it will enable you invite people, giving their mail id.

For comments or suggestions, my id is srk(at)zoho(dot)com

Do give Zoho Meeting a shot and let us know what you think!

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Now that it’s been a week since we launched Zoho Creator 2.0, it’s time for another announcement. Today we are opening Zoho Meeting to public.

We announced Zoho Meeting in March and it was in Private Beta till now. Today it steps out as a Public Beta where anyone with a Zoho Account can use Meeting. The application is free while it is in Beta.

For those of you who are not very familiar with Zoho Meeting, it is a web conferencing application where you can schedule meetings with others and share your desktop. Apart from sharing your desktop, sharing a presentation is an important part. For this reason, we integrated Zoho Meeting with Zoho Show (our presentation application) where a desktop sharing session can be embedded inside a slide. Zoho Meeting is also integrated with Zoho Chat.

One of the advantages of Zoho Meeting is that the attendees can be on any operating system to attend a meeting. Here are some quick highlights of Zoho Meeting.

• Create Meetings, share desktop with multiple attendees
• Attendees can attend the meeting from any operating system
• Comes with three viewers - Active-X, Java and Flash
• Participants can choose to control presenter’s desktop
• Meeting Viewer can be embedded into web pages and applications
• Zoho Show and Zoho Chat is integrated into Zoho Meeting
• Zoho Meeting is currently free while in Beta

Here is a quick video of the application.

Try Zoho Meeting out and we would love to hear your valuable feedback comments.

We are glad to announce the latest addition to the Zoho Suite, Zoho Meeting - a web conferencing application.

As this is a different kind of application (more of a real-time streaming) from the existing zoho applications we decided to take it slow by offering the app to selected users first. We hope to open up the application to public in April.

As with other web conferencing applications, Zoho Meeting lets you schedule meetings, share desktop, chat etc. However it offers few unique functionalities. For the current release, the host has to be on windows and the attendees can be on Windows, Mac, Linux or any OS with Java or Flash available. The attendees need not install anything to attend a meeting.

Meeting also is integrated into Zoho Show. This means you can now embed your desktop sharing session inside a slide. The complete desktop sharing session can also be recorded and shared with the attendees right away. The follwing video should give you a brief intro to the app. By the time it steps out of private beta, you’ll see more exciting features.