Birdwatchers, as you’ve noticed, we recently made our old forums read-only. While they served us well over the years, we were in need of an upgrade.

In their stead, we will be using Google Groups for our developer forum. As some of you already know, Google Groups provides a simple way to keep up with new and on-going discussions without distraction.

For our user community we’re going to be using Get Satisfaction. Get Satisfaction provides a quick and easy way to give us feedback on Songbird. You can ask a question, share an idea, report a problem, or start a discussion, as well as search previously posted topics.

Tips for posting on Get Satisfaction:

• Always search to see if someone else has already posted your idea, problem, or topic.
• If you find an existing topic, please add your comments there. Get Satisfaction also has a great facility to vote for ideas and track multiple users with the same question. Look for the ‘I have this question, too!’, the ‘I have this problem too!’, and the ‘I like this idea’ buttons.
• Be as detailed as you can. In order to file a bug, we need to know your operating system, Songbird version, and detailed steps to reproduce your bug. If you’re filing a feature suggestion, the same is true, tell us exactly what you want so there’s no guess work later on.
• If you’re accustomed to using tags, please tag your posts, that’ll help us organize and find them later.

What is Bugzilla?
A lot of the time, you’ll find that we’ve already got a bug or feature suggestion filed in Bugzilla, our bug and feature tracker, for something you are inquiring about. Bugzilla is not a forum, it’s a software life-cycle tool; the engineering and product teams use it to track the progress of the release. If you’re interested in following the progress of these bugs or features, you will need a Bugzilla account. If you don’t have a free Bugzilla account, signing up is quick and easy and will allow you to share your feedback directly with the development team.

If you’re going to file a bug or feature suggestion, please always search before you file, and provide adequate detail.

To track the activity on a Bugzilla entry via email:

1. Going to the “people” box in the upper right hand corner of the page.
2. Add your email in the “add cc” box
3. Scroll down and hit commit.

We’ll be checking GetSatisfaction Monday thru Friday and we’ll try to respond as quickly as we can. If you don’t see a response to your post, fear not, we’re most likely tracking down an answer or, in over our heads in work! Meanwhile, to those who have already posted in our new forums, thank you for the feedback, your comments and suggestions provide much needed detail for our product and engineering teams and help us make more informed decisions.