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Atlassian Using Hyperic
I just saw that Atlassian, the provider of the essential community tools like Confluence wiki and JIRA ticket system, updated their wiki on the importance of monitoring the “lifeblood of your organization”.
They even outline the important monitoring tasks you need, and stress that it will help when dealing with their own world class support.
Monitoring involves a number of essential tasks, including those listed below:
- Monitoring log files.
- Checking for HTTP-availability and performance (e.g. by getting the same page every five minutes and displaying the time on a graph).
- Looking at many different parameters such as load, connections, IO, database-trends, and so on.
- Charting long-term trends.
- Keeping an access log of requests to the web server. This is vital, especially when requesting performance-related support from Atlassian.
They even pass on a screenshot of their Hyperic HQ deployment, which if you notice, they are hosted by Contegix, another Hyperic customer.
We agree 100% with Atlassian that it is critical to monitor their apps, which is why we’re also working with them to build application specific management plugins for Confluence and JIRA.
The Open Source Free Lunch
Yesterday I had the opportunity to listen to Marten Mickos deliver the opening keynote at the MySQL conference here in Santa Clara. As usual, Marten does an enviable job at delivering a presentation which talks about MySQL’s business, its new relationship with Sun Microsystems, and what this all has to do with Open Source.
I’ve been lucky to hear Marten speak at a number of events, and have found that one of the most consistent themes can be distilled down to this (which we at Hyperic fully subscribe to):
Build a great product, Empower your Users, Build a great business
He also reiterated the importance of the GPL as an essential element to drive empowerment of users. This lets them adopt products and participate while creating an opportunity for businesses to deliver value people are willing to pay for. A virtuous cycle, right? Sun seems to think so also (a billion dollars is not the type of money any company throws around lightly)
Ironically, as I was in the middle of writing this post, Slashdot’s editors let out this gem in a post claiming that MyS^H^H^HSun had “begun to close source MySQL”. Luckily, Marten was able to set the knee-jerk cable-news-inspired Slashdot post straight by again explaining to the readers that MySQL is a business which has been able to build a great free, open, GPL database by creating value they don’t necessarily give away. He’s candid about the fact that they are experimenting trying to arrive at the best business model that balances all the elements of the above equation. Obviously, it’s not easy and someone’s undoubtedly going to get upset with the result. Apparently some people on Slashdot think MySQL’s database is written by monks who are morally opposed to any compensation.
Why is this important? Well, because software doesn’t build itself. Another admirable (if slightly more outspoken) guy named Marc Fleury made a big point of that with JBoss’ “Professional Open Source” business model. Everyone got what they wanted: the community got a great, free, open J2EE app server, and JBoss got paid to hire more people to continue to build it.
Recently there were a few examples of failed companies in the management space which either directly used open source or had some connection to it in their businesses. Many wonder if the failure had something to do with open source, their choice of license, or the business model. Few (if any) looked at the more obvious part: the products offered by those companies. Just because something is free and open source, it doesnt mean people will flock to it. Without that first element of the equation, there’s no adoption and no opportunity to create value people will pay for. The result is a failed business. The formula for creating that value is still being developed and is different for every company. We’ve chosen one which so far has brought us much success, but might not work for others.
Much like MySQL, we’re eager to experiment with different ways in which we can deliver the best products to the largest audiences while delivering financial success for our employees and investors. Over the course of this year, you’ll see us continue to enhance and deliver more features and functionality to our open source platform, while continuing to enhance the value of our various subscription offerings. Also like MySQL, we’re eager to engage our community directly as we experiment and learn how to continue to build the best solution to managing large scale web infrastructure.
Hyperic Releases Alfresco Plugin
Released today, administrators of the Alfresco Enterprise Content Management System now have access to a fully supported, enterprise-ready systems management solution with Hyperic HQ for Alfresco. The new Hyperic HQ plugin instantly enables HQ and Alfresco administrators to take full advantage of Hyperic?s powerful management capabilities, including auto-discovery, monitoring, complex alerting and remediation. With today’s release of the Hyperic HQ for Alfresco plugin, Hyperic HQ becomes the only monitoring system to natively support Alfresco deployments on every platform and architecture.
Enterprise Content Management ensures the quick and reliable delivery, accessibility and long-term control of the most important information assets in an enterprise. These all require a strong, reliable architecture,? said John Newton, CTO and co-founder of Alfresco Software Inc. ?Hyperic HQ?s plug in for Alfresco provides a powerful new solution to monitor Alfresco in context with all their web infrastructure components, ensuring the delivery of the right message at the right time as well as the right levels of service and availability for their web sites.?
This latest plugin reflects a concerted effort from Hyperic engineering to provide the most aggressive and expansive native product support for leading technologies in the market today. The Hyperic HQ for Alfresco plugin represents the 14th new technology managed for Hyperic in less than 60 days.
“Hyperic is committed to delivering the most complete out-of-the-box technology support for the always-on, fast moving online services businesses,” said Doug MacEachern, CTO and co-founder of Hyperic. “Enterprise content management represents a critical component to delivering a rich user experience for any online business and an obvious next step for us to extend our complete support. We?re very pleased to extend the Alfresco users the full management and monitoring support of Hyperic HQ to ensure the overall health and availability of their web infrastructure.?
About the plugin
The new plugin monitors the health and performance of every published performance statistic for Alfresco and its infrastructure components. For a full list of management metrics see the Alfresco page on the HyperFORGE. The plugin allows Hyperic HQ to automatically discover the availability of the complete set of Alfresco components, including the web server, database backend, application server, and indexing services.
In addition to the Alfresco plugin, a Sendmail plugin was added to the HyperFORGE. See the HyperFORGE Sendmail page for further details.
Availability
The Hyperic HQ plugin for Alfresco and Sendmail are available today and are supported for all current Hyperic 3.0 releases. The plugins, along with all other supported and user contributed plugins, are available on Hyperic?s HyperFORGE.
Hyperic HQ plugin for Zimbra is now available
Beginning today, administrators of Zimbra Collaboration Suite, the leader in open source, next-generation email and collaboration software, now have a fully supported, enterprise-ready solution for managing their complex, mission critical environments with the general availability of Hyperic HQ plugin for Zimbra. The plugin made available by Hyperic, the leader in multi-platform, open source systems management, will allow Zimbra customers to easily monitor and manage the performance of their open source messaging and collaboration suite along with all other layers of their infrastructure.
Hyperic’s software provides unprecedented cross-stack visibility and helps enterprises to pinpoint, correct and prevent problems at every layer ? including hardware, networks, virtualization, middleware and applications. The new Hyperic HQ plugin instantly enables system administrators of Zimbra to take full advantage of Hyperic?s powerful management capabilities, including auto-discovery, monitoring, complex alerting and remediation.
“Email and collaboration are core components of running a business and we know that our customers are focused on providing the highest levels of availability for their messaging solution,? said Scott Dietzen, President and CTO of Zimbra. ?Hyperic HQ’s plug in for Zimbra provides a integrated solution to monitor Zimbra and to enable our customers to achieve a higher level of stability.”
“Hyperic is set on providing the most complete out-of-the-box technology support for the always-on, fast moving online services businesses,” said Doug MacEachern, CTO and co-founder of Hyperic. ?Email and collaboration play a pivotal role for these types of businesses to fluidly work together across geographies, teams, and topics. Now with the extra support from Hyperic HQ, Zimbra users can manage and monitor the overall health of all Zimbra deployments along with the rest of their IT systems infrastructure.?
About the plugin
The new plugin monitors the health and performance of every published performance statistic for Zimbra and its infrastructure components. For a full list of management metrics see the Zimbra wiki. The plugin allows Hyperic HQ to automatically discover the availability of the complete set of Zimbra daemons including: Zimbra Tomcat, Zimbra Logger MySQL, Zimbra MySQL, Zimbra OpenLDAP, Zimbra Cyrus SASL, Zimbra ClamAV, Zimbra Apache Httpd, Zimbra Postfix, Zimbra AMaViS, Zimbra Log Watch, Zimbra Swatch, and Zimbra MTA Config. Hyperic also supports full scale management of MySQL, Apache, Tomcat and OpenLDAP, other technologies used by Zimbra.
In addition to the Zimbra plugin, new OpenLDAP and Vyatta plugins were added to the HyperFORGE. Vyatta issued a press release this morning describing the Vyatta plugin and Hyperic?s partnership with Vyatta. For more information on the Vyatta plugin and relationship see the press release.
Availability
The Hyperic HQ plugin for Zimbra, OpenLDAP and Vyatta are available today and are supported for all current Hyperic 3.0 releases. The plugins, along with all other supported and user contributed plugins, are available on Hyperic’s HyperFORGE.
Open Source Bake-offs, and Trade-offs
NetworkWorld?s Barry Nance just posted his bakeoff of open source management tools. This test focused on the open source products available from 3 vendors, Hyperic, Zenoss and Groundwork. The test was based on functionality alone, and did not consider other specialized topics such as scalability, setup or any special management of specific technologies. In Barry?s words:
We tested each product’s ability to discover, manage, administer, monitor, report on, diagnose, troubleshoot, reset, reconfigure and secure our network devices, applications, servers and clients.
Barry?s test scored Hyperic?s Open Source software a 3.6 on a scale of 5, and in the middle of the other two vendors. (Lowest a 3.1, highest a 4). We didn?t win the clear choice award, but we?re actually very proud of this review! Why? Well, Barry spent some time with us yesterday and talked about the two things he thought we needed to succeed - group alerting and automatic control actions. When we discussed that these were in the enterprise version, he suggested we take our Enterprise software to compete in the commercial arena. (Which we will, providing the editor gives us the chance!)
Knowing this, and knowing we have even more packed into the Enterprise Extensions we?re very happy with this review. But it does beg the question ? if those features make the functionality more complete, then why are they not open source? Don?t we want to win every bake-off contest?
We?re not interested in trading off between bake-off contests and a solid business plan that has enabled us to win in the market, and the market to win with us. See, we designed HQ to be the easiest to install, fastest time-to-value, and functionally complete software on the market today. Both our open source and our enterprise subscription offerings clearly illustrate that. Our users, customers, and partners agree. In fact, a lot of commercial open source projects out there make money on manageability of their systems, like JBoss, MySQL and MuleSource who all use Hyperic to provide value to their users.
So we are not bummed we didn?t win. It?s our plan to be an innovative, focused open source software provider for systems management that provides the absolute best-in-class software for the demanding scale and complexity of online services businesses. Our open source users can get a complete systems and application management solution up and running quickly ? and when they get to an appropriate level of scale (usually in excess of 100 machines), it actually becomes more cost effective to engage us for our subscription offering which is tailored specifically for their needs and provides the fastest time to value in the business. And even with the paid-for software, it?s still the most cost effective, comprehensive, and downright sexy software they can own in this space. Period. And being cost-effective for our customers means that we get paid, and ensures our open source?s projects longevity and ensuring the advancement and sophistication of the software for our customers. It?s a fundamental principle of our business plan which ensures that everyone in the Hyperic ecosystem is a winner. Go ask our ever-growing community of users and customers if you’re curious.
Hyperic Gives ISVs Enterprise-Class IT Management Capability with New OEM Partner Program
JBoss, MySQL first to integrate Hyperic technology into their offerings
SAN FRANCISCO - October 30, 2006 - Hyperic Inc., the leader in multi-platform, open-source IT management, today announced a partner program that enables independent software vendors (ISVs) to add enterprise-class, multi-platform IT management capabilities to their products. MySQL and JBoss are among the first companies to join the Hyperic Embedded Management program and distribute the Hyperic HQ management platform as part of their open-source offerings.
The Hyperic Embedded Management program makes it easy for software vendors to enhance their offerings with the addition of enterprise-class management functionality. Hyperic’s management software uses a single interface to obtain system data across virtually any platform. This gives customers the ability to integrate HQ into their existing - and future - mixed-stack environments and discover and fix potential problems before they can impact critical business functions.
Hyperic’s cross-platform SIGAR API enables MySQL Enterprise to obtain low-level operating system information across a variety of different platforms ? through a single interface. This serves as one important data point for monitoring and managing the health of MySQL database servers. MySQL Enterprise then acts as a “Virtual DBA”, giving IT departments the ability to understand and solve potential problems before they impact critical business applications.
“Adding the functionality of Hyperic HQ into open source infrastructure products like MySQL and JBoss gives their customers a more complete, open source solution,” said Javier Soltero, CEO of Hyperic. “They get the additional benefits of Hyperic’s enterprise-class IT management platform, making it easy for users to monitor and manage all IT operations from a single portal.”
Commercial ISVs can begin evaluating the capabilities of Hyperic HQ management platform by downloading the open source HQ at www.hyperic.com/downloads/. The Hyperic program also provides partners with joint sales and marketing opportunities, and more.
In addition to its embedded partners, Hyperic’s partner ecosystem includes XenSource and EnterpriseDB, among others.
Hyperic HQ is the industry’s most comprehensive offering for managing any type of software stack?whether it’s an open source LAMP stack, a closed source stack, or a hybrid. Unlike traditional management solutions, Hyperic HQ monitors virtually all kinds of operating systems, web servers, app servers and database servers, and can be extended to monitor most types of applications?both at a technical and business level.
About Hyperic Inc.
Hyperic (www.hyperic.com), The Open Source IT Management Platform, provides systems administrators with IT management software they don’t have to manage. Hyperic is the only open source IT management solution that provides “mix and match” stack management by discovering, monitoring, analyzing and controlling all open source and commercial enterprise IT assets from a unified Web interface. With the industry’s fastest time-to-deployment, and extensible management, Hyperic’s HQ Management Platform has been adopted by enterprises of all sizes, including Hi5 Networks, Ogilvy & Mather, eHarmony.com, and more. Founded in 2004 and headquartered in San Francisco, California, Hyperic is a private company funded by Benchmark Capital and Accel Partners.
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