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Content Tagged with itil + User:jeyrb

Service Catalog Community

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ITIL Glossary V3.1.24

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[from bushwald] Microsoft Solutions for Management: Capacity Management

Microsoft's MOF-based write-up on capacity management. Some nice, clear "what the hell is it?" passages.

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[from bushwald] Service Level Management for cloud computing " Ivanka Menken

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[from bushwald] Ivanka Menken - A Woman on a Mission in the Business of IT Service Management

Blog focused on IT Management in the large, but interlaced with new stuff like cloud computing.

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[from bushwald] Microsoft ups the ante on ITIL by releasing MOF into the public domain | The IT Skeptic

"Consultants, trainers and service providers are now free to create products based on MOF without paying licence tithes and without accreditation."

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[from swwsman] SOA What?

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[from swwsman] Synotion, ICT Contractvorming en Contractmanagement, TCO kosten analyses

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[from eggywat] IT Governance - Governance, Risk Management and Compliance for Information Technology

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[from eggywat] ITIL Version 3 - Free ITIL V3 Resources You Can Use Today...

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[from eggywat] ITIL® Training Courses UK::ITIL Courses UK::ITIL Course Outlines

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[from swwsman] ITIL and SOA

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[from swwsman] More on ITIL and SOA

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ITIL business cases | The IT Skeptic

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[from bushwald] IBM Service Management - ITUP

"BM® Tivoli® Unified Process (ITUP) is a Web-based tool that provides detailed documentation of service management processes based on industry best practices, including the recently released ITIL® V3 best practices."

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[from swwsman] ITIL's influence extends beyond IT operations to enhance SOA, portfolio management and change management | Dana Gardner's BriefingsDirect | ZDNet.com

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[from george_kaplan] OGC Best Management Practice - Home

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[from bushwald] Dirty Little Secrets of Application Dependency Mapping

"Only after significant due diligence do you realize how much such capabilities cost, how much staff it takes to implement and support it, how long it takes to deploy and, for some customers, how little value is achieved." Sounds great.

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[from eggywat] ITIL ®- IT Infrastructure Library

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[from swwsman] SOA and EDA: Using ITIL for SOA Governance

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[from swwsman] Key Differences Between ITIL v2 and v3

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itSMF_ITILV3_Intro_Overview.pdf (application/pdf Object)

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ITIL - ITIL

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[from swwsman] " ITILizing SOA: Latest release of best practices has SOA written all over it | Service-Oriented Architecture | ZDNet.com

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[from swwsman] Adopting Services Oriented Architecture (SOA) for the Enterprise: SOA Practitioners Guide Part 4: SOA and ITIL Convergence

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[from swwsman] eGov_SOA_Practitioners_on_ITIL.pdf (application/pdf Objeto)

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[from swwsman] Enterprise Management Software: HP OpenView

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IT Service and Asset Management, Help Desk Management, Service Catalog, Knowledge Base Solution, ITIL Best Practices & CMDB On Demand SaaS

IT Service and Asset Management, Help Desk Management, Service Catalog, Knowledge Base Solution, ITIL Best Practices & CMDB On Demand SaaS

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[from bushwald] To ITIL® V3 and Beyond: Travels with Rob Stroud Posting - August/2007 - CA

"[T]he Service Catalog encourages IT to track service details and metrics, and use a relevant subset of that information to document business services in terminology that business service consumers understand."

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[from bushwald] ITIL Version 3 is All Business

"According to Forrester Research, over 40% of billion dollar corporations have already adopted ITIL. That figure will rise to 80% by the end of 2008."

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[from bushwald] The CMDB Is A Consultant's Myth

"[A]s far as I can tell the term is entirely meaningless. It's basically what the whole ITIL world has concluded they don't understand, wrapped into a thing and named."

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[from bushwald] New Release of CA's Unicenter Service Catalog Helps Enable IT Managers to Define and Deliver IT Services in Business Terms

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[from swwsman] SOA and ITIL

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[from bushwald] HP to acquire Opsware for $1.6 billion | InfoWorld | News | 2007-07-23 | By China Martens, IDG News Service

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[from bushwald] HP to Acquire Opsware Inc.

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ITSM Portal Home Page

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