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Content Tagged with itil + User:jeyrb

[from bushwald] Microsoft Solutions for Management: Capacity Management

Microsoft's MOF-based write-up on capacity management. Some nice, clear "what the hell is it?" passages.

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[from bushwald] Ivanka Menken - A Woman on a Mission in the Business of IT Service Management

Blog focused on IT Management in the large, but interlaced with new stuff like cloud computing.

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[from bushwald] Microsoft ups the ante on ITIL by releasing MOF into the public domain | The IT Skeptic

"Consultants, trainers and service providers are now free to create products based on MOF without paying licence tithes and without accreditation."

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[from bushwald] IBM Service Management - ITUP

"BM® Tivoli® Unified Process (ITUP) is a Web-based tool that provides detailed documentation of service management processes based on industry best practices, including the recently released ITIL® V3 best practices."

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[from bushwald] Dirty Little Secrets of Application Dependency Mapping

"Only after significant due diligence do you realize how much such capabilities cost, how much staff it takes to implement and support it, how long it takes to deploy and, for some customers, how little value is achieved." Sounds great.

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[from bushwald] To ITIL® V3 and Beyond: Travels with Rob Stroud Posting - August/2007 - CA

"[T]he Service Catalog encourages IT to track service details and metrics, and use a relevant subset of that information to document business services in terminology that business service consumers understand."

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[from bushwald] ITIL Version 3 is All Business

"According to Forrester Research, over 40% of billion dollar corporations have already adopted ITIL. That figure will rise to 80% by the end of 2008."

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[from bushwald] The CMDB Is A Consultant's Myth

"[A]s far as I can tell the term is entirely meaningless. It's basically what the whole ITIL world has concluded they don't understand, wrapped into a thing and named."

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