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Content Tagged with itil + sysmgmt

[from bushwald] ITIL Version 3 Service Strategy: An Early Review --The IT Skeptic

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[from bushwald] Don't fall for the CMDB demo

If you're in enterprise IT management, this 6 minutes and 23 seconds well spent. It's rare to hear well done decent in this space, so it's welcome, esp. from the IT Skeptic.

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[from bushwald] Does ITIL still matter? [Answer here is yes]

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[from bushwald] One reason why it’s so hard to get IT people to think about the business

"This inversion helps to explain why IT departments generally have trouble understanding that they exist to deliver business value to the customer. Culturally they reward those who manage to avoid directly dealing with the business."

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[from bushwald] BMC Software Continues the Evolution of BSM with New Service Request Management (SRM) Offering

"SRM transparently connects service requests to back-office fulfillment providers automating many of the tasks needed to ensure consistency in service delivery."

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[from bushwald] Macehiter Ward-Dutton: Blog on IT-business alignment and related things

Neil Macehiter on MMS06. I'm glad he found my write-up usefu ;)

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[from bushwald] The Art of Service ITIL, ITSM & ISO 20k Daily Podcast

"Funny skits, real world ideas and the best of what's new in the world of ITIL all in one big shiny happy space!!"

del.icio.us bookmark this on del.icio.us - posted by bushwald to - more about this bookmark...

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[from bushwald] Somebody help me: what is the point of standalone CMDB tools?

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[from bushwald] erp4it: Element versus enterprise configuration management

The act of keeping up with changes to the existence and the relationships of all your CI's vs. keeping up with the "internal" state of each CI.

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[from bushwald] That Was ITIL, That Was - by Noel Bruton

"Perhaps part of what is killing ITIL is the very fact that it doesn't prescribe enough, and just too much independent thought is required. Then again, perhaps those who can think independently don't need ITIL anyway."

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[from bushwald] Business and IT alignment

3 waves of ITIL.

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[from bushwald] Business Rules - SNCWiki

JavaScript used for biz rule scripting in Service-now.com

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[from bushwald] Service-now.com - Hosted ITIL Stack

"By taking advantage of ITIL recommendations and the technical benefits of what is being called Web 2.0, we are delivering a solution that is 100% modern in its delivery, price and value."

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[from bushwald] Storage Left Out of CMDB Loop

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Main Page - OneCMDB

opensource: del.icio.us tag/opensource

Little acorns of open source IT management

Jon finds OneCMDB.

opensource: del.icio.us tag/opensource

OneCMDB

GPL'ed CMDB.

License:GPL: del.icio.us tag/gpl