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Content Tagged with itil + sysmgmt

[from bushwald] Don't fall for the CMDB demo

If you're in enterprise IT management, this 6 minutes and 23 seconds well spent. It's rare to hear well done decent in this space, so it's welcome, esp. from the IT Skeptic.

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[from bushwald] One reason why it’s so hard to get IT people to think about the business

"This inversion helps to explain why IT departments generally have trouble understanding that they exist to deliver business value to the customer. Culturally they reward those who manage to avoid directly dealing with the business."

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[from bushwald] BMC Software Continues the Evolution of BSM with New Service Request Management (SRM) Offering

"SRM transparently connects service requests to back-office fulfillment providers automating many of the tasks needed to ensure consistency in service delivery."

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[from bushwald] erp4it: Element versus enterprise configuration management

The act of keeping up with changes to the existence and the relationships of all your CI's vs. keeping up with the "internal" state of each CI.

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[from bushwald] That Was ITIL, That Was - by Noel Bruton

"Perhaps part of what is killing ITIL is the very fact that it doesn't prescribe enough, and just too much independent thought is required. Then again, perhaps those who can think independently don't need ITIL anyway."

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[from bushwald] Service-now.com - Hosted ITIL Stack

"By taking advantage of ITIL recommendations and the technical benefits of what is being called Web 2.0, we are delivering a solution that is 100% modern in its delivery, price and value."

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