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Howto setup Request-Tracker 3.6 on Debian Etch
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
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[from fuzzyfrog] OTRS::Enterprise Open Source Trouble Ticket System - Service Support System::Welcome!
Request-Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Server
perl
issue
request
tracker
task
ticketing
Request-Tracker
IssueTrackerProduct
IssueTrackerProduct is an issue/bug tracker Web application that uses the Zope Web application server.
zope
issue
issueTracking
request
tracker
IssueTrackerProduct
Roundup Issue Tracker
Roundup is a simple-to-use and install issue-tracking system with command-line, Web, and e-mail interfaces.
roundup
python
bugzilla
bugtracker
tracker
request
bug
issueTracking
issue
Richard-Jones
Trac
Trac is a minimalistic but highly useful bug tracking and software project environment based around an integrated Wiki engine.
Trac is completely web based and features tight integration with Subversion. Included in wiki markup for example, code revisions may be referenced simply by number.
Trac is implemented in Python and maintained by Edgewall Software, who initially released it under GPL but later changed the license to the less restrictive BSD derivative.
management
project
WiKI
tracker
request
bug
issueTracking
issue
SCM
trac