SuSE is a Linux Distribution that is now distributed by Novell.
SourceLabs provides a Self-Support Suite of tools for SUSE
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SourceLabs Debuts New Class of Tools for Open Source Linux and Java (Press Release) – (March 18, 2008)
CNET News – “Open-source support company SourceLabs on Tuesday launched a subscription service aimed at Linux developers and IT administrators who do their own support.”
(March 18, 2008)
O’Reilly Open Source – “Developers and open source system users will be particularly interested in a SourceLabs announcement of a service called Self-Support Suites that has been in beta since December.”
(March 18, 2008)
eWeek’s Linux-Watch – “A small start-up based in Seattle has started selling a ‘self-support’ tool for developers working with Java and/or Linux.”
(March 19, 2008)
SourceLabs is covered in the largest German IT publication – “Mit den “Self-Support Tools” will SourceLabs eine Alternative zu klassischen Supportverträgen bieten.”
(March 20, 2008)
SourceLabs builds momentum in Japan
(March 18, 2008)
Linux Magazine (Brazil) – “A SourceLabs pretende oferecer, através de ferramentas de self support , uma alternativa ao sistema clássico de suporte atualmente adotado pelo mercado corporativo.”
(March 22, 2008)
IT Jungle – “If you are a developer working at a major corporation or a small company and you want to use Linux and open source tools to create Java applications, there is very little possibility that your company is going to let you do that without getting tech support for the Linux and tools that you use.”
(March 18, 2008)
Seattle Times – “I keep waiting for a big tech company to buy SourceLabs, an open-source software and tools developer in Pioneer Square. Maybe the new product it’s launching today, SourceLabs’ Self-Support Suite, will speed the process.”
(March 18, 2008)
LinuxDevices.com – “A small start-up based in Seattle has started selling a ‘self-support’ tool for developers working with Java and/or Linux.”
(March 18, 2008)
GigaOm: Ostatic – “Could automated software support solutions come to the rescue? The jury’s still out on that, but I was interested in today’s announcement from SourceLabs regarding new Linux and Java self-support tools.”
(March 18, 2008)
Northwest Innovation – “Seattle-based SourceLabs said Tuesday that it has rolled out new tools to help support open source Java and Linux software.”
(March 18, 2008)
SysCon Media – “SourceLabs announced the availability of SASH 2 complete with a major new milestone – integrated support for Apache Tomcat.”
(Sep 9, 2007)
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SourceLabs’ offering includes:
Information and example in German: SourceLabs mit Support-Angebot für Linux und Java
Covered projects include:
Bourne-again Shell
ISC BIND
Common UNIX Printing System (CUPS)
Dynamic Host Configuration Protocol (DHCP)
Enterprise Volume Management System
The Linux ext2/ext3 filesystem
Ext2 File System Utils
GNU C Library
Logical Volume Manager 2
Linux NFS
Network Time Protocol project
OpenSLP
OPEN SSH
Pluggable Auth Modules
Xalan C++
Xerces C++ Parser
Yet another Setup Tool (YaST)
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samba
subversion
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If you are interested in tools and service for Linux self-support, contact info@sourcelabs.com
A lot of companies are using non-standard versions of the Linux operating system and are unable to find cost-effective support; others are using distributions based on RedHat or SUSE but are unhappy with the service they are receiving and the price they are paying. This page has resources to help companies and individuals begin to be able to “self support” themselves on Linux.
The Linux Documentation Project has a mission to provide canonical open-source documentation for Linux.
IRC provides a number of options and is the most common and popular way to seek out answers for your questions.
Howto Forge% provides a number of guides to answer common questions.