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GigaOM Acquires jkOnTheRun

In the life of every company, there comes a time when it is faced with the choice of how to extend its reach: Either build a new product or service, or acquire the one that’s already established itself as the best in its class. Larger companies face that question every day, but it is rare for a nano company like ours to have to make such a decision.

I am pleased to announce that Giga Omni Media, the company behind GigaOM, has acquired jkOnTheRun, a blog started by James Kendrick and Kevin Tofel that focuses on the wonderful world of mobile gadgets, including mobile phones and cloud client computers. James and Kevin will join GigaOM, but will continue to work from their respective homes of Houston and Telford, Pa., and jkOnTheRun will become the sixth blog in the GigaOM Network. (James & Kevin write about the deal on jkOnTheRun. Also, coverage on The Houston Chronicle & Techcrunch.)

“Acquiring,” while technically the right word, is a relatively soulless one. I prefer to think of this deal more philosophically. As I see it, we have proudly added two new members to our growing family.

Why jkOnTheRun?

jkOnTheRun is one of the rare blogs that covers the world of mobile gadgets with razor-sharp wit and insight. More importantly, it has a genuinely consumer-centric point of view. I first got to know the blog as a reader and have long considered it good enough to rank among my 10 favorites. (WebWorkerDaily editor Judi Sohn is also a fan.)

Strategically, it’s a publication that rounds out our existing areas of coverage. For instance, GigaOM tracks the world of web infrastructure pretty closely, but very rarely do we write about cloud client machines. And with the exception of the iPhone and some occasional mobile reviews, we don’t provide much gadget coverage, either. I think as we start to cover the world of cloud computing more closely we will no longer be able to afford to ignore the client side of the equation.

What happens to jkOnTheRun?

Absolutely nothing! Sure there are going to be some cosmetic changes, including cleaning up the web site to make room for sponsors and advertisers, but if it ain’t broke, why fix it?

James and Kevin will continue to write their posts, record their podcasts and shoot their videos. The jkOnTheRun feed will be integrated into that of our network and will be syndicated along with our other blogs. We hope some of our readers become part of their community, and hopefully some of jkOnTheRun’s readers will find something in our network that they like as well.

In summary

Getting back to my introduction: We were faced with the choice of either building out a blog that helped us track the mobile revolution more carefully (but with a consumer perspective) or buying one. It would have taken us a long time to build one — buying jkOnTheRun was a far better option.

I think in many ways that is the blueprint of our strategy going forward: When we find blogs that allow us to dig deeper, to complement and extend our areas of coverage, we will acquire them. If we can’t find ones we like, we will build them. But all that is in the future. Today, please join me in welcoming James and Kevin!

Technology-News: GigaOm

Why Small Really Is Beautiful

Five years ago, Michael McDerment built an invoicing system for his web design business. Today, FreshBooks lets nearly 400,000 users invoice their clients, track time and manage expenses electronically. Not all are paying — the service is free for users with up to three clients — but it’s growing fast. “We’re seeing double-digit growth for both users and paying customers each month since our May 2004 launch,” he said.

McDerment, who is also a co-organizer of this week’s Canadian Mesh Conference on Internet technology, has grown the company slowly; four years later, it has only 17 employees. And he hasn’t taken any VC funding, choosing instead to bootstrap from his web design agency and some individuals close to the company.

Another small-is-beautiful powerhouse, Infinity Box, runs a web forms service called Wufoo. The company has 75,000 users, of which 3,200 are paying customers. It launched in July, 2006, and was profitable less than 10 months later.

VCs might dismiss small startups as “lifestyle companies,” since with only small investments needed they’re often too small for big VC firms to work with. But for the entrepreneurs themselves, it’s a way to keep control and avoid dilution, a sentiment echoed by David Heinemeier Hansson of 37 Signals at Startup School 08 and by Bo Burlingham in his book, “Small Giants,” which is all about small companies:

“To excel in all those things, they have to keep ownership and control inside the company and, in many cases, place significant limits on how much and how fast they grow. The wealth they’ve created, though substantial, has been a byproduct of success in these other areas.”

Infinity Box, which was spun out of Y Combinator with $18,000 in seed financing and has taken another $100,00 from undisclosed angels, currently has three employees. “One reason not to take money is that it slows you down,” said Kevin Hale, co-founder and head of user experience. “You start worrying about hiring, office space, facilities, taxes, and suddenly you’re spending a third of your time on that stuff instead of building the product.”

Many of the capital costs that used to force startups to seek money are now available on demand. McDerment cites hosting provider Rackspace.com as one reason FreshBooks has reasonable capital costs, and Hale says Infinity Box relies entirely on BitPusher for their hosting.

But traveling down such a markedly independent road meant these small business have had to find ways to stand out from the crowd and build lasting, loyal relationships with their customers. In other words, there may be another reason not to take money, particularly if you’re targeting other small-businesses as customers: Personality.

Wufoo’s site is a study in personality, with Shakespeare quotes peppered across its pages. “There were lots of other form builders out there, so our whole target was to be distinctive with the personality of the application,” said Hale.

FreshBooks’ site is also whimsical, with service tiers like “Time Machine” and “Private Jet” — playful language that wouldn’t fly with enterprise customers, but soars with smaller clients. “We’re an experience business and the currency of our business is relationships,” said McDerment. “Word-of-mouth marketing is our biggest driver.” It’s what 37Signals calls Opinionated Software.

If you’ve got big financing, you have big investors with big expectations. It’s harder to have attitude and personality when you’re targeting large enterprises, so if a startup needs personality, it’s important to make sure the investors agree with the philosophy. VC backers will want name-brand customers, and an enterprise CFO probably can’t put “friendly” on a balance sheet.

And keep in mind that enterprise customers typically need customization. “The chances are, big companies can’t take [the software] as is,” said McDerment.

Hale, however, thinks it’s possible to keep your personality even with enterprise customers, pointing out that Wufoo users include several big companies. “But you have to be firm,” he stressed. “Don’t take money to do features because you lose sight of your original vision. You have to be conscious of saying, ‘Don’t let the money change me.’”

Technology-News: GigaOm

When Is the Right Time to Launch Your Own Cloud?

New York-based cloud computing startup 10gen launched today with backing from CEO Kevin Ryan’s startup network, Alleycorp. It makes sense, since with several ventures already under his belt, Ryan probably has enough customers to both justify the buildout and break even right away. And the founders know scaling, having built out ad network DoubleClick.

But is it always a good idea to build your own cloud when you get big enough to do so?

Yesterday, for example, I had a great chat with Lana Holmes, a Bay area startup maven, about product management and how to focus on doing the one thing that matters to your company. “The example I use is Amazon,” she said. “They just focused on selling books. And look at them now.”

At their root, Amazon’s EC2 and S3 offerings are the result of excess capacity from sales. The offerings have paved the way for an online world in which compute power is a commodity. The company has subsequently built, on top of those offerings, a layer of billing, services and support for them.

The motivation behind the creation of 10gen is similar: If you successfully launch a number of web firms, at a certain point the economies of scale of others’ clouds starts fall away and you may as well run your own.

It’s easier than ever to launch your own cloud. You’ve got grid deployment tools from folks like 3Tera and Enomaly. Virtualization management can be had from the likes of Fortisphere, Cirba and ManageIQ, to name just a few. And license management (built into cluster deployment from companies like Elastra) is knocking down some of the final barriers to building a cloud that you can offer to third parties as well.

But imagine a world in which there are hundreds of clouds to choose from. Moving a virtual machine is supposed to be as easy as dragging and dropping, and cloud operators will hate that. They’ll resist, putting in proprietary APIs and function calls. Applications and data won’t be portable. You’ll be locked in to a cloud provider, who will then be free to charge for every service. Sound familiar?

My guess is that as the cloud computing market grows and matures, one (or more) of three things will happen:

  • Standardization and portability, in which consortia of cloud vendors agree to a standard set of APIs and coding constraints that guarantee interoperability. This isn’t just about the virtual machines; they’re fairly standard already. It’s about the data storage systems and the control APIs that let cloud users manage their applications. This is the mobile phone model, where number portability is guaranteed and there are well-known services like voice mail and call forwarding.
  • Shared grid computing, in which smaller clouds sell their excess capacity to bigger clouds. This would let the big cloud dominate while paying the smaller cloud just enough to stop it from launching an offering of its own. Think of this as the electric company model, selling computing between clouds the way a solar-powered household can pump excess electricity into the power grid.
  • Specialization, where clouds are good at certain things. You’ll get OS-specific clouds (Heroku is already providing optimized Rails deployment atop EC2.) It’s only a matter of time before we see clouds tailored for specific industries or the services the offer — anything from media to microtransactions. Sort of like the cable channel model, with specialized programming that allows niche channels too survive.

Whatever happens, it’s clear that good old-fashioned branding, plus a healthy dose of experience, will be key to winning as a cloud provider.

During a panel at Interop last week that I sat on with folks from Amazon, Opsource, Napera, Syntenic and Kaazing, I asked the audience how many of them would entrust Microsoft to run a cloud with Microsoft applications, and how many would prefer to see Amazon running a Microsoft kernel on EC2. Roughly 75 percent said they’d trust Amazon to run Microsoft’s own apps rather than Microsoft.

So when’s the right time to launch a cloud computing offering of your own? Unless you have the branding and reputation to support that launch — or you can re-sell excess capacity to partners or specialize — maybe never.

If this story interests you then you should definitely check out our upcoming conference, Structure 08.

Technology-News: GigaOm

The Truth About The Biz of Casual Games

The casual games market is booming, generating over $2.25 billion in yearly revenue despite virtually no brick-and-mortar representation or advertising and marketing costs. But is this market rewarding for investors? For VCs interested in this space, here’s rundown of how it works.


A casual game is defined as a stand-alone entertainment software title that is digitally distributed by one or many “portals,” or independently owned Internet retail sites. Casual games typically operate under a try-before-you-buy business model –- the downloads allow players to play for a set period of time (usually 60 minutes) before shutting down. If the player wishes to continue playing, they must pay the retail price, which they can do electronically from inside the program, instantly unlocking the game for unlimited play. The average rate of purchase to play is lower than 1 percent, and games that convert higher than 2 percent are considered “hits.” The largest market for these games is women ages 30-60, a significant departure from the standard computer games market.

Development costs

The development cost of a casual game typically hovers somewhere around $100,000. That money goes into paying developers, including artists, programmers, game designers, project managers and audio engineers, as well as the developer’s overhead. This investment usually pays for between eight and 12 months of work. Of course, there are ways to reduce costs. In recent years, many developers have outsourced art and coding to companies overseas, in places like Eastern Europe, India or China. But such a move needs to be carefully managed, as many outsourced games are shipped with little quality control, often sporting poor or confusing English.

The primary profit center for casual games is online retail. Games in the genre retail for $19.99, minus retailer discounts and incentives. Since conversion rates for a casual game usually linger below 1 percent, the only profitable games are hits – mid-level successes rarely recoup their development costs. Causal games are not a high-margin business. Because the market involves so many middlemen, the final slice of the pie that makes it to developers is usually quite small.

Investing

Investment in casual game development can come in two forms: as a publisher or as a development partner. Each carries its own risks and rewards. Typically most VC investment in the casual games industry goes to the publisher, and most of the major publishers (including PlayFirst, Big Fish and iWin) were founded with VC money. Publishers then contract with individual developers to create games, paying them an up-front amount as well as a percentage of sales. Once the game is completed, publishers then distribute the game to portals and handle receivables from those portals. Most of the major publishers also maintain portals of their own, retailing both titles they publish as well as other games.

VC money does not, of course, guarantee a hit game. PlayFirst is the best example of using venture capital to successful ends, commissioning Gamelab (where I currently work) to develop their first set of titles, including the very successful Diner Dash. But another Playfirst-commission title we developed, Subway Scramble, didn’t do nearly as well.

Recently, a few studios have worked with VCs on the development side and then self-published the resultant games. This method eliminates the publisher’s revenue share, meaning more of the total income goes to the developer. Studios that have followed this method are typically more established in the marketplace, with at least one successful title under their belts. However, the lion’s share of the game’s sale price still goes to the portals and distributors, and recoupment can be slow.

Revenue streams

Developers and publishers depend on the revenue from hit games to subsidize their output, and there is still no dependable method to predict which games will be hits. With an average of one new game getting released every weekday, the market is already becoming saturated. Because development time is relatively short, a successful game will see its mechanics and theme copied and cloned within six months to a year of being released. So while the development cost of a casual game is low compared to a standard PC or console title, the chance of a single title turning a profit is also reduced.

Secondary revenue streams from casual games include advertiser-supported, “free-to-play” versions, which are generating a higher revenue-per-download rate than purchased games, as well as boxed
physical retail copies (usually handled through another third-party distributor) and ports of the game to other devices, including mobile phones and portable gaming consoles. Because casual games are
typically small in file size, with simple input mechanics, they make this transition more easily than complex PC games.

Investing in the casual games market is much like investing in any content market – dependent on a large number of unpredictable forces. There are proven marketing and content models that are exploitable, but the saturation of the market with products slavishly following those models steadily reduces their effectiveness. For a VC, the best bet is to work with an established developer with a strong, marketable idea and keep costs low. Anything else is way too risky for a market this crowded and volatile.

Written by K. Thor Jensen, who’s worked in the games industry for nearly 10 years and is currently an associate producer for Gamelab.

Image credits: playfirst.com, bigfishgames.com, and iwin.com.

Technology-News: GigaOm

VCs Start the Year With a Whimper

The latest set of figures related to venture capital investing in the U.S. indicates that the growth will continue. But venture firms are battening down the hatches to prepare for a rough 2008, as the number of deals by stage shows a steady rise in late-stage rounds.

Because market conditions were ripe for public offerings of venture-backed startups for only a short time in 2007, there are still plenty of later-stage companies unable to make an exit. Sure, the M&A markets are still going strong, but according to Nina Saberi, a managing general partner with Castile Ventures, valuations are facing a lot of downward pressure.

Castile will continue funding companies with those facts in mind, she noted. In other words, if you’re after a Series C, a big bundle of cash may be hard to find, since M&A is the most likely exit and acquirers are going to be more miserly. That’s a shame, because a bundle of cash is what startups are going to need through any prolonged recession, especially if it stops businesses from buying software and hardware.

The money is still flowing. Venture capitalists invested $7.1 billion in 922 deals in the first quarter of 2008, according to the MoneyTree Report from PricewaterhouseCoopers and the National Venture Capital Association. But it was a decline from the $7.5 billion invested in first quarter of 2007 when VCs funded 861 deals. Quarterly investment activity was down as well, falling 8.5 percent from the fourth quarter of 2007, when $7.8 billion was invested in 1,045 deals.

John Taylor, vice president of research with the NVCA, pointed out the deal volumes in the first quarter tend to be lower than those in the rest of the year. As the number of deals done in the fist quarter of this year is still above those of previous years, he’s optimistic that the industry will continues its slow and steady growth, even despite an economic recession.

Most industries received less money than they had in the fourth quarter with 11 of the 16 industries experiencing a decrease in the level of investment and 14 of the 16 experiencing a decline in deal volume. Only semiconductors saw an increase in both the number of deals and dollars, with $556 million invested in 50 deals. Although when asked specifically about the future of mature industries such as chips, Saberi wasn’t as optimistic, saying it wasn’t an area that was good for early-stage investing. Given the expense and technical difficulties that come with designing chips, she’s probably wise to steer clear.

Technology-News: GigaOm

Xoopit Turns Inbox Into a Social Network

Xoopit, a San Francisco-based company, has developed technologies that can turn your GMail (or for that matter, any IMAP email) account into a social environment that is most relevant to you. The company, which also is announcing a new $5 million round of funding from Accel Partners and Foundation Capital, is part of a growing number of startups that view the inbox as the ultimate social network.

As I have argued time and time again, the inbox and the mobile address book are two natural social environments. It’s heartening to see innovators trying to capitalize on simple common sense. Of course, it’s even more delicious that giants who own our inboxes — Google, Yahoo, Microsoft and AOL — are simply twiddling their thumbs.

If you take two of the more popular social networks — Linked In (professional) and Facebook (personal) –- as examples, the amount of email generated by these systems (if you don’t want to spend your entire day logged into them, that is) is astounding.

So it stands to reason that if you could develop hooks to various social services from within your email inbox, your entire experience would be much easier to manage. This is Xoopit’s approach. It’s launching a Firefox plug-in that basically looks through your GMail and automatically imports information from major photo and video services such as YouTube, Flickr, Kodak, Shutterfly and Picasa Web.

In other words, if you receive a URL link from one of your friends via an email, the photos appear in what’s essentially a gallery view. Similarly, you can share your photo and video galleries with your address book contacts without making your friends go to different sites; simply clicking on a photo rearranges the layout of GMail to offer you the option to share. (Check out the gallery of screenshots.)

Xoopit is basically trying to tame some of the madness that our inboxes have become. As I pointed out in a column published in Business 2.0 last year, we have started to use our inboxes as a digital dumpster into which we dropped everything. What used to be a messaging platform has now become a media-sharing tool. So far my experience with Xoopit has been exemplary and I would highly recommend it to anyone who lives in his or her Google Mail (or Google Apps) inbox.

The company plans to make the service work with other web mail systems, including Yahoo Mail, Hotmail and AOL — as well as the social networks — later this year. Until Xoopit starts to play nice with all email systems, however — desktop and web mail systems — it will only have a partial utility. They need to start thinking beyond Firefox and start worrying about Internet Explorer, which is still a dominant browser.

On the surface, Xoopit looks like a web-services aggregator, but under the hood, the company has developed some core technologies. In fact, Xoopit’s back end is what makes it an interesting company: The more people it signs up, the more compute power it would need to crawl, search and display all the media files.

Although the company’s hardware requirements are susceptible to getting out of whack, CEO Bijan Marashi tells me that it has developed technologies to keep everything ticking, among them a quasi-file system that allows it to easily search and collate the files that reside in email servers. It’s using a search methodology it has developed itself, along with its Hadoop-based back end. Given that most of the early team members have come from Inktomi, I am guessing they know a thing or two about scaling.

If you want to try Xoopit, go here and grab an invite.

Technology-News: GigaOm

Drop It Like It’s DropBox

Personal file storage, sharing and syncing is one of those categories of technology problems that, despite all efforts, no one ever seems to get right. Most of the current offerings, even the better ones, leave something to be desired.

You’re always being asked to jump through one hoop or another: If you’re not constantly uploading and downloading files that you amend or need to amend, you’re being forced to use some special peer-to-peer software. But one service that comes pretty close to getting it all right is DropBox, which is available via a public beta today (of which there are 200 available for GigaOM readers using the code “om200.”)

Dropbox is basically an intelligent combination of Box.net, dot.mac and Microsoft’s FolderShare syncing service. It makes online storage and sharing of files dead simple — as simple as dragging files into specially market local folders.

The concept was cooked up by Drew Houston and Arash Ferdowsi, MIT dropouts and Y Combinator alumni who are running their three-person startup out of a studio apartment in San Francisco. For the past few months they’ve been working on polishing DropBox, the desktop software (client) and an online service.

The software, once downloaded, is simple to install (it works on both Windows and Mac) and integrates with the file browser. It runs quietly in the background. You create folders inside the DropBox folder and then just drag and drop them. And the files are constantly synced with your online storage locker — any time a file is changed, the changes are sent to the online folders, which can be accessed via a web browser even if your home machine is shut off. [Click here to watch the Screencast

What’s really cool is that the system keeps revised versions of the files as backup, just in case you accidentally erase or damage the “live” version of a document. You can click and share the “URLs” of every file with anyone by simply sending them an email (a feature that opens up viral growth opportunities for DropBox).

I met with Houston and Ferdowsi over the weekend and discussed their business plans. Once DropBox comes out of beta, they want to charge for storage — a refreshing thought amidst all the irrational chanting of “free.” The duo is looking to expand DropBox’s appeal to beyond the early adopters.

While it seems that everyone wants to develop a better syncing or storage or sharing technology, the population at large doesn’t seem to care, and is happy carrying (and losing) their files on their USB sticks or emailing them to themselves. When I noted that to the two young cofounders, they agreed. Their success, they said, lies in the ability to change mainstream behavior, and they are confident that the relative ease of use of their offering will win the masses over. To that we say good luck. DropBox is pretty good.

Technology-News: GigaOm

Scribd’s iPaper Plan

Scribd, the San Francisco-based startup that was dubbed the “YouTube of Documents,” has finally become worthy of that sobriquet. While I don’t care much about community around documents, I love the concept of the dead simple sharing of documents. And that’s precisely what this 10-person startup that raised close to $5 million in funding from Redpoint Ventures has done with its new viewer called iPaper.

The company has also introduced an API that will make it easy for others publishers to plug Scribd into their systems. More on that later, but first let’s talk about their new iPaper, which CEO & Co-founder Trip Adler showed me over the weekend.

Like the YouTube video player, the iPaper viewer utilizes Adobe’s Flash technology. Adler says that it took the company about six months to develop this player; it replaces the older player, which was (ironically) based on Macromedia’s Flash Paper technology. Adler says this gives his company a competitive advantage over rivals including Adobe.

ipaper.gif
The iPaper app does pretty much everything you expect from Adobe Acrobat Reader, despite its tiny footprint. You can embed the documents, share them, do full text search, and there are many view modes. It is really, really fast — mostly because the document is “streamed” to iPaper instead of it being downloaded, like in case of Microsoft Office or PDF files. (I wonder why Adobe didn’t develop an iPaper viewer of its own. I guess they didn’t learn the lessons of online video.) The coolest thing about the iPaper demo was Scribd’s ability to embed Google text ads inside the documents being viewed. This makes non web-pages suddenly monetizable. The advertising revenues are split between the publisher and Scribd. I think this is an important development and explains why, unlike more enterprise-focused Docstoc, Scribd is focusing on the consumer market. There is no way for Google to advertise against non-HTML documents such as PDF format files. iPlayer opens up a big new inventory for Google. If the tiny startup can replicate the popularity of YouTube, it has suddenly made itself a possible acquisition candidate for Google. Of course, no one has been able to replicate YouTube and its success is something for Adler and his co-founders to think about.

Technology-News: GigaOm

Will OpenID Support Help Defensio Squash Blog Spam Better?

Blog spam blocker Defensio recently introduced support for OpenID, which is on the upswing after being endorsed by a number of industry heavyweights. OpenID lets Defensio track posters’ behavior. In theory, knowing someone’s commenting behavior can make spam blocking more effective: If someone’s a frequent commenter, they’re safe; but if someone appears out of nowhere and starts commenting, they’re more likely to be up to no good.

The state-of-the-art answer for many bloggers is a plug-in called Akismet. Authored by WordPress creator Matt Mullenweg, the Akismet plug-in receives 16 million calls a day to its API . It isn’t just for WordPress — 30 percent of those API calls come from non-WordPress sites. “We created Akismet because we saw people abandoning blogging because of the trackback spam issue,” said Mullenweg.

Defensio, launched in November 2007, wants to replace Akismet. The startup incorporated two new tricks to help block spam: context and ranking. First, their spam-detection algorithms look at the contents of the post, as well as its comments. So if you write about Viagra a lot, it’s more likely that those Viagra comments aren’t spam. Second, the service returns a “spamminess ranking” rather than a simple spam/not spam decision. This means that bloggers can view the least-spammy (and wrongly classified) comments first.

“We talked to a lot of bloggers who were complaining about spam and false positives,” said Carl Mercier, Defensio’s CEO and founder. “Akismet is by time, but users need a way to show comments by spamminess or by article.”

It’s unclear whether OpenID will give Defensio the upper hand over Akismet. For starters, it depends on the Internet community adopting OpenID in large numbers. Mullenweg is skeptical. “OpenID will change the Internet in interesting ways, but preventing spam is not one of them. Authentication and lightweight identity have not proven barriers to spam in other mediums, like email or ICQ,” he said. “I think Defensio’s use of OpenID is a marketing gimmick.”

Mercier originally set out to make a spam-blocking service like Postini. But when he saw how crowded that market had become, his startup incubator, Karabunga, decided to focus on blogs. He believes users of blog tools other than WordPress will prefer Defensio, citing the links between Akismet and WordPress. But Mullenweg points out that users of sixapart voted Akismet the plug-in they need most.

Some veteran bloggers think there’s room for improvement in blog spam. “It’s not that Akismet does a terrible job, but there doesn’t seem to be much new work being done on it,” said Ben Yoskovitz on his Instigatorblog. “Even some of the Administrative interface changes alone make Defensio worthwhile.”

Much like Akismet, Defensio is offered as a plug-in to blogging platforms alongside a service in the cloud. The company has also opened up its API so the core engine can be used to detect spam in other applications. It hopes to make money through partnerships, as well as paid versions for commercial users and high-traffic sites. But as an alternative to WordPress-owned Akismet, its biggest value may be a deal with other blogging platforms.

Full disclosure: WordPress powers the GigaOM network and True Ventures, one of its investors, is also an investor in GigaOM

Technology-News: GigaOm

Does the World Need Another Way to Search?

Google’s dominance in online search hasn’t stopped hundreds of startups from trying to build a better mousetrap. Each is trying a new twist on search: geography, crowdsourcing, tags, user annotations, learned hierarchies and timelines. With $20 billion spent on online advertising every year, a killer search application can make a lot of money.

But will new types of search catch on? A recent study of the Google Generation, conducted by University College London, found that “users make very little use of advanced search facilities, assuming that search engines ‘understand’ their queries.” Many of today’s Internet users still don’t know how to use a search engine, preferring instead to type a domain name into the search box (which is why Yahoo is a top search on Google and vice-versa.) The reverse, known as type-in traffic, involves typing a search topic into the address bar to find results.

So why are there so many new search sites springing up on the Internet?

Building a better mousetrap

There are two main reasons companies want to reinvent search. First, new approaches can deliver better results.

  • Some search tools use additional context — such as location, tags or the wisdom of crowds — to find more relevant information. Circos, for example, provides clusters of themes so users can tailor their results easily.
  • Some search for new kinds of things, most notably people. Redux helps people find people, and Delver and Streakr tie search results to friends’ relationships. Even e-commerce is changing, with sites like Wize and buzzillions combining search with opinion rankings to recommend purchases.
  • Others present the information on a map (like Atlaspost), a timeline (the way Capzles does for photos,) or a dynamic hierarchy (like iLeonardo) to make it easier to understand.

Second, new search is worth more money.

According to the Interactive Advertising Bureau, pay-for-performance advertising overtook impression-based advertising in 2007. Advertisers don’t want to pay for eyeballs anymore; instead, they want results.

Combining ads with search results makes them relevant, encouraging visitors to click on them. The more relevant the results, goes the theory, the more you can charge an advertiser. So the new crop of search tools can command greater revenue for targeted ads.

And if those searches have a social element, they’re even more influential. Word-of-mouth marketing is the basis for most viral marketing campaigns. Peer recommendations cut through our natural spam filters, making us more likely to consider an offer. So social sites don’t just offer more targeted ads — the ads are more likely to be acted upon.

A crowded space

Despite the potential upside, new entrants face significant challenges. Consider recently launched European social search site 123people, started by serial entrepreneur Markus Wagner and backed by incubator i5invest. The company aggregates contact information from a wide range of online sources, including Facebook, Hi5, Xing, YouTube, Last.fm and studiVZ.

Even this can be dangerous. Harvesting data from other sites is common practice online, but some social sites are claiming this is a violation of their terms of use. In a recent, well-publicized example, networking site LinkedIn stopped job site Notchup.com from importing contact and job information.

Fortunately, 123people isn’t just about aggregating social content. The portal also pulls in media, tags and comments from a wide range of sites, and crawls country-specific sources. It then lets users claim, vote and tag profile data.

The site is generating significant attention, with over 100,000 unique visitors in the first 72 hours and over 1,000 searches a minute. That’s great traffic, but people search is already a crowded space. 123people faces a large number of competitors like Spock, Wink and Zoominfo. And with good reason: Social search is a hot sector of the online industry.

Social search gives the big sites an advantage

“I think one way [search] will be better is in understanding more about you and understanding more about your social context: Who your friends are, what you like to do, where you are,” Google VP Marissa Mayer told VentureBeat in a recent interview. “It’s hard to imagine that the search engine 10 years from now isn’t advised by those things.”

With all of this innovation, Google certainly isn’t waiting for someone else to reinvent search. It’s armed with millions of search results a day, a huge amount of computing power, and a promising social model that crawls the Net to discover social relationships.

Google and other Internet giants like Facebook have a big advantage. Future search will depend heavily on what the engine knows about you: Where you live, what your friends like, and what you’ve found useful in the past. It’s unlikely that the average consumer will invest time and effort in building redundant online personas across several search engines in order to improve results.

If we’re going to tell the Internet about ourselves, we’re likely to do it on one of the big sites. They’ll be the ones who can use what they know about us in the ways that are most useful.

If the flurry of search startups can tie into the social graph of Google, Facebook and others without biting the hands that feed them, then they have a chance of succeeding. But if they’re betting their business on changing the way people search, they have a lot of work ahead of them.

Technology-News: GigaOm

WordPress.com Creator Raises $29.5M

Matt Mullenweg, founder of Automattic and creator of open-source blogging system WordPress, stopped by my apartment earlier this week. Matt, who is one of my closest friends, brought his Texan sense of humor and all-around good cheer, both of which were much needed following my little medical episode.

While we were chatting, he let it slip that Automattic had raised a whopping $29.5 million in a Series B Round of funding, including a strategic investment from The New York Times Co. Previous investors True Ventures, Polaris Ventures, and Radar Ventures also invested in this round. (Full disclosure: both Automattic and GigaOM are backed by True Ventures.)

Update: As part of this funding, some insiders including senior management whose options had vested were given an opportunity to cash out. The Wall Street Journal reports:

“Still, Automattic’s investors are taking pains to keep the company’s founders motivated: Some of the $29 million will be used to help company founders and others cash out some of their holdings in the private company, Mr. Black said. The practice has become more common in Silicon Valley as start-up founders spend longer building their companies without any payday.”

It is quite an event for the company, which began with Matt mucking around with code in his Houston bedroom. As one of the first adopters of WordPress, I got to know Matt well, yelling at him for not fixing bugs (which I still do) and always telling him what “features to add.” He took note of all it, and some of those features have actually shown up in the software. Eventually he moved out to San Francisco and started Automattic.

In recent months, Automattic’s premier offering, the free hosted blogging service WordPress.com, has started to grow by leaps and bounds. In addition to the 2.2 million blogs that it hosts (which generates, according to the latest trailing 30-day numbers from Quantcast, 42 million unique U.S. page views, 114 million global uniques and 482 million page views overall), WordPress.com is becoming an attractive option for media groups that don’t want to muck around with infrastructure. In addition to the GigaOM network of sites, CNN, Fortune and Fox are some of Automattic’s premier customers. Even more impressive (as far as I’m concerned) is that New York Yankees pitching star of the future, Phil Hughes, has a blog on WordPress.com as well.

So what does Automattic need the money for? After all, from what I know of the business, Automattic has been bubbling around the break-even point for a while now. Matt explains that they are going to roll out newer, hosted services such as BBPress (forums), and will expand their other product offerings, such as Gravatar and the spam-protection service Akismet. The money will be spent to hire more engineers and build out a more robust infrastructure.

That would be a start. Anne Zelenka made an impassioned case for using WordPress to build a social network, and I wouldn’t be surprised if we see some social features start to creep into WordPress.com as well. They just boosted their storage capacity to three gigabytes, which indicates that they are serious about allowing bloggers to add video and other multimedia content to their blogs.

Technology-News: GigaOm

LinkedIn Needs to ReachOut

Professional networking service LinkedIn wants to emulate Facebook’s success by drawing users and applications through the use of a similar portal strategy. But LinkedIn’s best chance at success lies in doing just the opposite: reaching out to other web sites and applications.

LinkedIn announces personalized home page, Business Week partnership

New LinkedIn home pageToday, LinkedIn launches a new personal home page that provides a basic personalized news capability, along with modules showing where OpenSocial applications will go. They are also announcing a relationship with Business Week, their first partner for an external API.

LinkedIn’s new home page includes company news, network updates and customizable modules. The company news feed shows news articles about the company for whom you work, filtered by what’s most popular among your colleagues. The network updates show what your professional contacts are up to. And the customizable modules show how users will add OpenSocial applications to their home page.

LinkedIn, you’re no Facebook

The new home page looks like an attempt to create a professional version of Facebook’s one-stop-shop social networking site. But LinkedIn is no Facebook, despite rosy possibilities for next year. Facebook has found success in bringing people and applications to its site because it offers a rich social experience.

LinkedIn, on the other hand, has always been about recording and browsing professional networks, not building those networks. Building the relationships that LinkedIn displays happens elsewhere. Even with features like Answers and Introductions, which provide some person-to-person interaction, LinkedIn is currently more data store than social platform.

That data store has real value, but because it’s locked up on one site it’s far less valuable than it could be. If LinkedIn made itself the default way to keep track of and activate professional relationships, their service would be hard to beat.

LinkedIn ReachingOut

LinkedIn - Business Week integrationThe new partner relationship with BusinessWeek shows how LinkedIn might reach out to succeed. When you’re viewing a Business Week article with the new LinkedIn feature, you can hover over a company name and find out how you’re connected to the company via your professional contacts.

This flips news personalization on its head. Usually, personalized news means a service recommends articles to you. In this version, articles you’re already reading are personalized by virtue of their association with your professional network.

Imagine if you could access your LinkedIn professional network from anywhere: your email (LinkedIn integration is already available in Outlook), Facebook, your instant messaging client, Twitter, your contact manager, and so forth. And I don’t mean just downloading a CSV file and then importing it by hand.

The limited news personalization capability that LinkedIn is offering on the new home page suggests another way LinkedIn could reach out. It could make professional profile, network and company data available for integration into RSS news readers. People could find out how they’re related to other people or companies they read about on blogs. Professional profile and network information could even be used by smart newsreaders to come up with feed and article recommendations based on the people, companies, industries and job titles in a user’s LinkedIn account.

The riskiness of not risking enough

LinkedIn isn’t moving forward aggressively enough to unlock the value of their data and services; they need to bring them to the places where professional networking happens. “We’re taking a measured path because our audience is a professional audience,” Senior Product Director Adam Nash told me. But successful professionals know that the biggest risk you can take is to be too cautious.

Technology-News: GigaOm

Zuckerberg’s Mea Culpa, Not Enough

Update: Frankly, I am myself getting sick and tired of repeating myself about the all-important “information transmission from partner sites” aspect of Beacon. That question remains unanswered in Zuckerberg’s blog post, which upon second read is rather scant on actual privacy information. Here is what he writes:

If you select that you don’t want to share some Beacon actions or if you turn off Beacon, then Facebook won’t store those actions even when partners send them to Facebook.”

So essentially he’s saying the information transmitted won’t be stored but will perhaps be interpreted. Will this happen in real time? If that is the case, then the advertising “optimization” that results from “transmissions” is going to continue. Right!

If they were making massive changes, one would have seen options like “Don’t allow any web sites to send stories to Facebook” or “Don’t track my actions outside of Facebook” in this image below.

facebookprivacy.png

I think Facebook needs to clarify this point further, because currently, despite this mea culpa, I don’t think it’s easy to trust Facebook to do the right thing with the information they continue to collect. You can also share your thoughts on our Facebook Question of the Day Application. (Original post below the fold.)

Facebook founder and CEO Mark Zuckerberg, after taking it on the chin for nearly two weeks, is apologizing about the company’s Beacon advertising platform fiasco. In his blog post, in which he explains his side of the story and rationalizes his reasoning, there is one paragraph which says it all:

We’ve made a lot of mistakes building this feature, but we’ve made even more with how we’ve handled them. We simply did a bad job with this release, and I apologize for it. While I am disappointed with our mistakes, we appreciate all the feedback we have received from our users.

He goes onto say that while he thought Beacon was a great idea, the company might have gone overboard.

The problem with our initial approach of making it an opt-out system instead of opt-in was that if someone forgot to decline to share something, Beacon still went ahead and shared it with their friends.

No shit! I think they tried to push the limits, and got some push back, and that’s that. Regardless, had people not contacted them, as Zuckerberg puts it, they would have gotten away with it.

Instead of acting quickly, we took too long to decide on the right solution. I’m not proud of the way we’ve handled this situation and I know we can do better.

I think this is a good move by Zuckerberg and I hope his team learns from it. This is the second time they have tried to test the limits of their community and gotten some flack for it. It would be better if they asked — they are a social community — and being social means listening and talking with each other first, not after the fact.

Our entire coverage of the Beacon Gate

Technology-News: GigaOm

Why Facebook Needs Big Money

gavel.gifAll these rumors about Facebook getting a massive investment from one corporate behemoth or another have got to make you wonder: Why would a company that is expecting revenues of $150 million, and profits to boot, need fresh capital? Why would a company whose dominance of the social networking space is being touted as some sort of manifest destiny possibly need this sudden influx of cash?

That is the real $300 million to $500 million dollar question. The Wall Street Journal thinks it’s to build an advertising platform to cash in on its fast growth. And while that might be so, there are other, more pressing needs for all that money. The biggest one: Andrew Cuomo.

The New York attorney general has started investigating the safety measures Facebook has put in place, and based on his preliminary investigations, he is not happy. His staff has found sexual predators and a wide variety of pornographic material, including images and videos, prompting him to issue a subpoena.

“My office is concerned that Facebook’s promise of a safe website is not consistent with its performance in policing its site and responding to complaints,” Cuomo said in a press release.

“Parents have a right to know what their children will encounter on a website that is aggressively marketed as safe.” Cuomo is angered by the fact that Facebook has “ignored several — and repeated — complaints from our undercover investigators concerning persons who made inappropriate sexual advances to underage users.”

Call me a conspiracy theorist, but the way it looks to me, Facebook needs money for what is clearly a big crisis facing the company. MySpace, the company the FB-crew used to mock, has already had to deal with a similar mess, both legal and image-wise, which not only proved to be a major disruption to their business but cost a ton of money. And that was without a subpoena.

Facebook’s subpoena is going to require some serious legal resources and even more serious dough. Today it’s New York, tomorrow it could be attorney generals from any of the other 49 states. What if the European Union gets on board? Who’s going to foot the bill then? Who is going to make up for the loss of advertising revenues if the brand advertisers deem Facebook unacceptable? Ergo, time to find an outside funder.

MySpace had already found its corporate sugar daddy, News Corp. (NWS), when its mess started to unfold. In its case, sporadic articles in local media became a national story that led to Fox Interactive hiring a safety czar and implementing a plan that costs the company tens of millions of dollars every year.

A similar scenario might be awaiting the Z-meister and his crew. And the fact that it would involve a flip-flop wearing, young Harvard dropout running the hottest web site on the planet? That would be just too good of a story for the mainstream media to resist.

Facebook will have to do some nimble dancing here and come up with technologies/methods that add layers of safety to their network. Scanning for pornographic images and videos, developing technologies that prevent predators and other such issues are something Facebook will have to deal with — they cannot be wished away.

Never mind that the not-for-profit groups (and there are many) would want them to undertake educational programs and what not — just like in the case of MySpace. To do so, the company will have to boost its headcount, which already stands at 250. And more staff means more real estate for which it’s going to have to pay. As a comparison, MySpace has over 1,000 people working for them.

Do the math: it all adds up. No wonder Facebook needs money… fast.

Technology-News: GigaOm

Why Facebook Needs Big Money

All these rumors about Facebook getting a massive investment from one corporate behemoth or another have got to make you wonder: Why would a company that is expecting revenues of $150 million, and profits to boot, need fresh capital? Why would a company whose dominance of the social networking space is being touted as some sort of manifest destiny possibly need this sudden influx of cash?

That is the real $300 million to $500 million dollar question. The Wall Street Journal thinks it’s to build an advertising platform to cash in on its fast growth. And while that might be so, there are other, more pressing needs for all that money. The biggest one: Andrew Cuomo.

The New York attorney general has started investigating the safety measures Facebook has put in place, and based on his preliminary investigations, he is not happy. His staff has found sexual predators and a wide variety of pornographic material, including images and videos, prompting him to issue a subpoena.

“My office is concerned that Facebook’s promise of a safe website is not consistent with its performance in policing its site and responding to complaints,” Cuomo said in a press release.

“Parents have a right to know what their children will encounter on a website that is aggressively marketed as safe.” Cuomo is angered by the fact that Facebook has “ignored several — and repeated — complaints from our undercover investigators concerning persons who made inappropriate sexual advances to underage users.”

Call me a conspiracy theorist, but the way it looks to me, Facebook needs money for what is clearly a big crisis facing the company. MySpace, the company the FB-crew used to mock, has already had to deal with a similar mess, both legal and image-wise, which not only proved to be a major disruption to their business but cost a ton of money. And that was without a subpoena.

Facebook’s subpoena is going to require some serious legal resources and even more serious dough. Today it’s New York, tomorrow it could be attorney generals from any of the other 49 states. What if the European Union gets on board? Who’s going to foot the bill then? Who is going to make up for the loss of advertising revenues if the brand advertisers deem Facebook unacceptable? Ergo, time to find an outside funder.

MySpace had already found its corporate sugar daddy, News Corp. (NWS), when its mess started to unfold. In its case, sporadic articles in local media became a national story that led to Fox Interactive hiring a safety czar and implementing a plan that costs the company tens of millions of dollars every year.

A similar scenario might be awaiting the Z-meister and his crew. And the fact that it would involve a flip-flop wearing, young Harvard dropout running the hottest web site on the planet? That would be just too good of a story for the mainstream media to resist.

Facebook will have to do some nimble dancing here and come up with technologies/methods that add layers of safety to their network. Scanning for pornographic images and videos, developing technologies that prevent predators and other such issues are something Facebook will have to deal with — they cannot be wished away.

Never mind that the not-for-profit groups (and there are many) would want them to undertake educational programs and what not — just like in the case of MySpace. To do so, the company will have to boost its headcount, which already stands at 250. And more staff means more real estate for which it’s going to have to pay. As a comparison, MySpace has over 1,000 people working for them.

Do the math: it all adds up. No wonder Facebook needs money… fast.

Technology-News: GigaOm

REVIEW: Mint’s A Personal Finance After-Banking Treat

mint.gifIf you’re like me — tired of old-school personal finance software à la Quicken, you’re in for a treat. Mint, one of the best online personal finance startups I’ve seen, launched yesterday at the TechCrunch40 event. (It was the winner of TechCrunch40’s $50,000 award.)

I’ve been using the beta version for a few weeks now, and I am impressed with what the site has to offer. While competitors Geezeo and Wesabe are reasonably adequate for money management, Mint gets online personal finance right.

First off, the site makes it easy to connect checking, savings and other non-investment accounts. Sites like Wesabe require a software download for automatic updates, but Mint automates the entire process without any extra download hassles. The entire sign-up process for Mint took a few minutes, whereas it took me a good half an hour or so to get started on both Wesabe and Geezeo.

Once signed up, I really noticed a difference. Given design doesn’t matter much in the success of a startup (have you seen MySpace?), when it comes to a company that needs to earn the trust of an online banking audience, a clean, well-designed site could be its ticket to success. Mint not only has a better name for branding than its competitors, but a clean and easy-to-navigate site design to boot.

While Geezeo focuses mostly on mobile access to data and Wesabe is keen on providing a social networking experience, Mint’s site is geared at providing the best user experience possible in terms of breaking down where money has been earned and spent. The site makes spending patterns easy to track by automatically creating graphs displayed on a privately accessed site.

According to Mint, 65 million people in the U.S. use online banking today, and the average American has more than four bank relationships. It’s nice, then, to have one place to go to view spending on all of these accounts. Of course, not all of the 65 million online bankers in the U.S. will trust an online finance site with their banking passwords. Will enough of them trust Mint for the site to be successful? In this age of identity theft paranoia, I’m not so sure.

Mint will try to persuade those users to sign up for the site with a bunch of nifty features. Besides the graphs, my favorite feature is a weekly e-mail that reminds me of my balance and latest purchases on my various banking cards. If my account balance dips below a certain amount, they’ll send me an e-mail to let me know I need to be careful not to overdraw it.

And here’s where online advertising and user value fit nicely hand-in-hand: Mint partners with various financial firms that will offer users savings on their accounts. For instance, Mint informs me that I can save $403 a year just by signing up for its recommended offers, such as American Express (AXP) credit card or an E-Trade (ETFC) CD with 5.05 percent APY interest.

Mint, Wesabe and Geezeo have yet to make it possible to link up access to investment accounts. It seems Mint plans to eventually offer the ability to link monthly bills to the online account as well, as there is a grayed-out “monthly bills” graphic which leads one to believe this is a feature on the way. Mint is backed by First Round Capital and other angel investors. It was founded in 2006.

Technology-News: GigaOm

Is Email The Ultimate Social Environment?

A $350 million buyout of Zimbra by Yahoo (YHOO), Thunderbird being spun out as an independent entity by Mozilla, and the impressive launch of San Francisco-based Xobni: Email, the most socialist of all web apps, is back on the front burner. As old as the contemporary Internet itself, it remains a constant source of pain and pleasure for all of us.

Every morning starts with a groan at the sight of dozens of unanswered emails. And yet somewhere in there is a note from mom, sister or another loved one that brings a smile to our faces. There is no denying the fact that as an application it has most, if not all, of our attention.

Given its critical role in our digital lives, I wonder if email could be the underpinning of a social environment — much less a social network and more a “relationship and interaction manager that aggregates various social web services” — that doesn’t require rewiring our brains and changing our behavior.

The new generation of Internet users tends to rely more on social networks for communication, but for the rest of us, email is still the hub of our daily lives. (According to one study, there are about 1.2 billion email users and 1.8 billion active email accounts worldwide.)

The demographic dissonance aside, email for a substantial portion of the population can be a good starting point for a networked experience. It has all the elements needed for a social ecosystem, namely the address book. And if you’re like most people, your address book is organized by friends, family, work, and acquaintances.

In other words, the relationship buckets (and the level of intimacy) are already predefined and have relevance. From there, all communication-related information — mobile numbers, geo-location data, instant messaging identities and of course, email addresses — are just a click away. So what’s missing? Discovery and presence, and synchronicity. The good news is that a lot of these issues are being worked on by two San Francisco-based startups, Xoopit and Xobni, the latter having just launched.

First lets look at Xobni (which would have been my pick for the coolest company at TechCrunch 40) and what they have built. They have an adjunct application for Microsoft Outlook, which scans through the entire email database and quickly establishes relationships among the people you email, and ranks them according to frequencies and relevance.

The best feature of this application is that it can tell you when a specific person is most likely to reply to you and how quickly. It is not discovery and presence in the purist sense, but it’s close enough. Future versions of Xobni’s software will bring together various web services — everything from Flickr photos to Twitter. I like the idea of a quick query that matches a name with a photo from Flickr or Photobucket. Similarly, it would be great to find a way to integrate Twitter messages into the same client and not deal with a separate application. (I wrote about this Universal Communication Client for Business 2.0 back in July.) (If you want to try Xobni, use invite code GigaOM — only the first 100 people are going to get the beta downloads.)

While Xobni is focusing on Microsoft Outlook, startup Xoopit is focusing on the web mail universe. By combining some of its own proprietary technologies, among them a unique file system and search and messaging protocols including RSS, Xoopit has come up with such a unique user experience that it made me think: This is what Gmail should have been.

The company is co-founded by Bijan Marashi and Jonathan Katzman, formerly of Inktomi and TellMe Networks, respectively. Xoopit is very early in its development cycle but is still very impressive. (You can sign up for their beta here.)

The entire system is built to bring all types of web services right into the inbox. You go to the Xoopit web site, sign up, and input either your POP3 or IMAP mail server information. The messages immediately start getting pulled into your Xoopit account. If you have an IMAP server, then the messages reconcile with your original inbox. From here on Xoopit lets you view your inbox (and your attachments) in many different ways.

Take photos, for example. Most of us end up emailing photos (or links to photos) to each other. Links of photos are used to access them, while attachments are used to get a “preview.” The Xoopit GUI makes it easy to see photos on a grid, much like you would on, say, an iPhoto. On social networks photos are shared via some sort of a photo (or slideshow) widget. In this case, the email environment becomes the place where you can experience photos and videos. The next obvious step for Xoopit is to bring in Twitter and other such services into their playground.

In many ways, Yahoo might have taken the wrong approach to its new social networking experiment, Mash. Instead of starting as a network, it should have started from within Yahoo’s email service, which has some 250 million subscribers. Regardless of what Yahoo does, the fact of the matter is that “email” is finally getting some sorely needed attention, and let’s just hope it leads to something better, something that doesn’t make us all groan every time we open our inbox.