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Content Tagged with startups + voice

VoIP Device Maker Ooma Raises Another $16 Million

Ooma, a Palo Alto, Calif,-based company that has created a VoIP phone hardware and services platform has raised another $16 million in third round of funding from it’s existing and new investors. Ooma had previously raised $27 million in two rounds of funding, bringing the total to $43 million. That’s a lot of money especially since the company hasn’t lived up to its initial promise.

Ooma, now about four years old had launched last July with much fanfare but lost its was as some key executives had left the company. In April 2008, Rich Buchanan, company’s new marketing honcho told us that the company would increase its retail presence. Since then the company has started selling at Best Buy. The company is going to use much of its new $16 million for expanding its retail presence.

Technology-News: GigaOm

MAXroam: 100,000 & Counting

While most of the media attention at TechCrunch’s annual startup showcase in San Francisco was focused on the latest and shiniest startups, I ended up spending most of my day walking the demo pit, quietly checking out what was on display.

And after that I checked on the health of the alumni of 2007. I was most interested in Pat Phelan’s company Cubic Telecom, which got a reluctant and very partial thumbs up from me a year ago. To jog your memory, Cubic has a service called MAXroam, which sells you a SIM card that saves you crazy amounts of money when roaming overseas. Instead of paying the outrageous rates to incumbent carriers, MAXroam uses a VoIP-based architecture to offer calls at pretty cut rate prices. 

Phelan is an odd man out at these Web 2.0 events. For starters, like me, he was in his 20s a long time ago. He is a telecom disrupter. And he is obsessed with real-world metrics such as revenues and profits. Now that’s old school! Perhaps that’s why I enjoy the company of this acerbic Irishman with a heart of gold. 

When I showed up at his booth, he was all flustered. Pat had just busted Michael Arrington’s iPhone. He was showing off a new iPhone SIM-unlocking hack that allows you to use any service on the iPhone including data, not just the carrier who sold you the iPhone. Something went wrong and it took about 30 minutes to get the iPhone working again. And that was long enough to have Pat reaching for those nasty things I gave up in January. After giving him hell for sucking down on the coffin nails, I asked him, how is business?

Pretty good, he said.  And it was about to get better. MAXRoam now has over 100,000 paying customers. The company is bringing in substantial revenues (and some profits.) It is enough that Phelan has no plans to raise more capital for his company. He has announced Version 2 of its service, which includes data roaming and U.S. roaming. Overseas travelers could pay 40 cents a minute for roaming in the U.S., a huge savings when compared to roaming charges of around $2.99 for every minute of talk time.

Will that be enough? I don’t think so. 

My argument last year was: Selling discount minutes is a tough business and making money off it is even tougher. What you need is scale. Phelan thinks he will get thereir by selling MAXroam V2 as a white-label solution for other consumer brands. For instance, Phelan is very close to announcing a deal with one of world’s largest travel agencies, which will sell branded MAXRoam-powered service in places like India. He feels that by working with such well-known consumer brands he can accelerate the number of people making calls using MAXroam, which would allow the company to make more money. We will check in with Pat in a couple of months and see how he’s doing. 

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Technology-News: GigaOm

Fonality Scores $12M for Open Source PBX

When the times get tough the tough choose cheaper, open-source phone systems. Such seems to be the theme of Fonality CFO Dan Rosenthal’s chat with me about the company’s latest $12 million venture funding led by Draper Fisher Jurvetson Growth Fund with participation from existing investor Intel Capital. And you know, I don’t think he’s wrong. The company is “sometimes profitable,” according to Rosenthal, and has grown rapidly in the last few quarters. Supporting that growth is one of the reasons for the third round of funding.

The Ciscos and Avayas of the world won’t keel over because Fonality’s selling more phone systems and software (while hoping to beef up its retail distribution network at stores such as Best Buy and through Dell), but Fonality has a really good chance to play big, because its open source roots mean its phone systems for smaller offices costs tens of thousands less than similar system over a multi-year time period. For a 70-person office its PBX costs about $23,100 up front compared to more than $30,600 in annual leasing fees for a comparable system from Cisco.

The economic downturn might actually help Fonality find more customers, especially since most entrepreneurs (who would be in the market for cheaper phone systems) tell me recessions are the best time to start a business.

Technology-News: GigaOm

With Summize, Twitter to Buy a Clue

The big buzz of the evening is that Twitter, a San Francisco-based startup that allows anyone to post short (up to 140 characters) messages to its platform and thus broadcast them to one or many using different media such as web and mobile, is about to acquire Summize, a Potomac Falls, Va.-based startup that uses the Twitter API to search and find relevant messages on Twitter.

The rumors of the deal were first reported by a little-known blog (not anymore, of course) by Josh Chandler. Subsequent to the news, I made a few phone calls and did confirm that it is not just a rumor and a deal is certainly in the works. It is likely to be announced as soon as next week. I’m still trying to dig up the financial details and will report further when I get hold of them.

The deal would be a good move by Twitter, and would be putting some of its recently acquired $15 million in VC funding to decent use as it would help the company get hold of of a business model. Here is why. Most people think of Summize as a Twitter search utility, and it is a mighty fine search service. It is so good that there are nearly half a dozen other startups using the Summize API. At first blush, it seems like Twitter could bolt on search on their platform and make it more useful. I think it would be thinking about Summize in a limited sort of a way.

“We monitor collective attitudes being expressed right now on the web,” is how Summize describes itself. In other words, it can quickly look at data coming from conversational sources — RSS feeds and Twitter tweets — and offer a quick opinion as to what is being talked about. For example on this page you can find out what people really think of this deal between Summize & Twitter deal. All the data is coming from the Twitter stream.

In a conversation earlier this year, CEO Jay Virdy, formerly of AOL, told us that they had developed a way to geocode public timeline tweets (short messages). This allows one to find out what people are saying about John McCain in Phoenix vs. San Francisco.

In other words, Summize has come up with a clever way of peering through Twitter’s vast data stream and finding out what’s hot, where and how. The results are essentially keywords — topic-, person- or location-based — and thus can be used to show contextual advertising next to the pages that show these results. Summize has thereby developed an ability to monetize conversations without being intrusive.

Summize could have easily done this on its own and started to make money. It would surely need to compete with Twitter for attention and figure out ways to keep generating more traffic. Instead, if Summize is bolted onto Twitter, that can help the tiny startup get instant traction.

Just as AdSense serendipitously turned Google into a giant cash register, with Summize, Twitter can take the first step towards a business model. Of course, Evan Williams & Co. have to quickly figure out a way to fix their patchy-at-times service before everyone decides to switch loyalties to one of the many Twitter rivals currently being plotted by clever minds.

P.S.: Since Twitter doesn’t want to charge me for having too many followers, and it doesn’t cost me anything, go ahead and follow me on http://twitter.com/om. Not that you are going to read the tweets anyway :-)

P.S.#2: My jet lag has finally hit so if you notice errors/mistakes, please excuse my tardiness. I will rectify when I wake up.

Technology-News: GigaOm

Jaxtr Gets $10 Million, Offers Out of Network Calls

The business of providing voice services to users of social networks is a tough one - you need huge volume to basically make money off what is essentially a new age call-back/calling card business. That is why many companies that aimed at this market have either retrenched or gone out of business.

Jaxtr, a Menlo Park, Calif.-based company, on the other hand, is ready to double down and stay in the game. Helping it do so is $10 million in Series B funding from Lehman Brothers Venture Partners, announced this morning.

The funding announcement is contrary to the rumor I had heard about Jaxtr hiring Lehman Brothers to sell the company. Good thing, I didn’t post that one ;-) Jaxtr plan includes making money to selling minutes for outbound calls to non-network members and ad-supported calls. “Combo of viral growth, ad revenue and paid services is a promising model,” Konstantin Guericke wrote in an email this morning. Jaxtr says it has 10 million users, a number they have been using since early 2008, though I would prefer if they start telling us about active users per month.

The out-of-network calling is a new service from Jaxtr, and is ultra cheap. For instance calls to China cost a mere penny a minute, while calls to India are 6 cents a minute. That’s low price, and I am not sure how they are going to make a ton of money doing that. Advertising-supported business is not an easy one either - as we have noticed in the past. To sum it up, I channel Brian McConnell, a former phone guy, and an occasional columnist for us.

The liquidity and exit opportunities for small telecom companies are also not good. You either need massive amounts of capital, or you need to be bought by a phone company (the stereotypes about phone companies exist for a reason). There are exceptions, of course, but they are rare.

Good thing, Konstantin has the money to soldier on!

Technology-News: GigaOm

Rebtel’s Goes Easy, Thinks White Label

Rebtel, a London-based VoIP startup, seems to be taking a white-label approach to boost usage of its services. The company will announce a brand license deal with easyGroup, a company started by discount carrier easyJet founder and serial entrepreneur Sir Stelios Haji-Ioannou. As part of this deal, easyGroup will sell cheap international calls under the brand name easyMobile.

easyGroup is well-known in Europe for offering discount services — from air travel to Internet access to rentals, and cheap international calling fits in with easyGroup’s overall business mantra. easyMobile is going to target 5.5 million Brits who live overseas and a million non-British EU citizens. VoIP has become popular in Europe, mostly because carriers, both fixed and wireless, have high tariffs for long-distance calls.

Over the ast few years, there has been a huge influx of Eastern Europeans in the UK workforce. Their international calling patterns offer an opportunity for a discounter, especially if it works with a mobile phone. Rebtel’s mobile VoIP service will work with any mobile phone. The two companies didn’t disclose the terms of the agreement. From what I understand, there will be some revenue exchanged. Rebtel has also done a similar deal with Polish portal Onet.pl, making this their second white-label deal. I guess like Jajah, Rebtel is coming to grips with the reality that building a brand isn’t easy.

Rebtel is one of the companies that I ignored for a while, mostly because at the time of their launch in May 2006, I found the user experience challenging. The company that raised over $20 million for Benchmark Capital and Index Ventures has since be working to make the service easier to use.

Our friend Luca Filigheddu was singing their praises recently. That said, this is an increasingly crowded market — several players have mobile VoIP solutions that essentially compete with Rebtel, not to mention Pat Phelan’s roaming discounter, MAXroam, a service I use and recommend.

All these new developments…maybe it’s time to catch up with co-founder Hjalmar Winbladh.

Technology-News: GigaOm

Like Jangl, TalkPlus Losing Its Voice As Well

Jangl, a Pleasanton, Calif-based startup that launched with much fanfare and lot of promise, ran out of time, and is headed towards an ignominious end. Venturebeat had first reported that Jangl was looking to sell itself earlier this week.

Jangl is not the only VoIP company to nosedive. We have heard from reliable sources that TalkPlus, San Mateo, Calif., company, is going nowhere fast. Michael Toepel, who was the CEO, recently left after the company failed to get new investment to keep it going.

Jeff Black, the founder, is overseeing the operations but there is little hope for this company, which wants to sell its intellectual property. The company had raised about $5.5 million from Menlo Ventures back in 2006. I left Jeff a voice mail but so far no word from him. John Todd, CTO of the company, is still with TalkPlus.

Back to Jangl! Cerda along with Jangl co-founder Ben Dean and three other Jangl employees is joining Jajah, one company that seems to be defying the odds, mostly because it changed its overall strategy. “Jangl will sell its assets and there are people who are interested in this,” Cerda said. “The company was finding its groove in the marketplace, but our investors thought it wasn’t enough for us to keep going, and decided not to fund us.” Jangl had raised about $9 million in VC funding from Storm Ventures, Labrador Ventures and Cardinal Ventures.

Jangl had started out by creating a bidirectional number that kept the privacy of the caller and call recipient intact. It later changed its tactics and tried to use social networking widgets to grow its customer base, in the hope that it could make up the cost of free calling on advertising. The only place where it found success was amongst the online dating sites, where it allowed people to make anonymous voice calls to each other.

Cerda explains the rise and fall of Jangl on his blog.

And in our opinion it needed another 18-24 months worth of runway to realize its fullest potential; but at the end of the day every venture capitalist has their own coefficient of venture. To that end, we took company forward into an M&A process. Unfortunately with much bigger things happening in the marketplace it turned out to be the worst time in a few years to be selling.

That last line should send a shudder down the spine of Web 2.0/Voice 2.0 entrepreneurs who are looking to sell and get out of Dodge.

Technology-News: GigaOm

TruMoney For Truphone, Mobile VoIP Operator

One of the most important calls I make during the week is the one to my mother, followed by another one to my baby brother. These are international long distance calls, and for the first 15 years of my American life, those calls went over AT&T’s wired or wireless networks, forging a very special bond with Ma Bell.

This past year, however, that bond has been broken. AT&T has been replaced by Truphone, a UK-based mobile VoIP company that offers better quality voice calls at lower rates and doesn’t require me to own a landline. A WiFi-enabled Nokia phone is all it takes. (These days, I am totally in love with my Nokia E61.)

Truphone has become indispensable to my work and personal life, and perhaps that is why I’m glad to learn it just raised a whopping $32.7 million in Series B funding from “new investors,” although the company wouldn’t name names. Previous investors who have pumped in over $24.5 million in Series A funding — Burda Digital Ventures, Eden Ventures, Independent News & Media and Wellington Partners — came back with more cash as well.

Truphone recently acquired Sim4Travel, a company that made cheap cellular roaming possible. Alec Saunders points out that, with that particular acquisition, Truphone can extend its footprint beyond expensive Nokia WiFi-enabled phones. This has been Truphone’s Achilles heel and had limited the company’s growth prospects.

This is the crucial point. Even though Truphone has made great progress, the mobile VoIP game is still about cheap minutes and low-cost SMS. And that business is all about volume. I just hope Truphone can build that volume — this is one service I really want around forever; if it’s not, I will get an earful from mom.

Technology-News: GigaOm

That Jangl You Hear is Sales

The web-to-mobile calling efforts are starting to get interesting. Last week Jaxtr talked about how it planned to make money by selling ads, and today Jangl launches its own ad efforts tied to a partnership with Pudding Media. The plan is to target pre-roll ads on Jangl’s existing voice calls and SMS messages by using location and demographic information provided in the profiles on various social media sites.

Jangl has already made money by selling the ability to receive calls without giving out a phone number on dating web sites, but the ad efforts are targeting bigger money. Jangl’s CEO Michael Cerda estimates the CPMs are around $30 to $60 for SMS messages ads, and around $10 for voice. Now that revenue is entering the equation, we should soon have less subjective ways to judge who is successful in this crowded market. Sales are a better metric than user numbers when it comes to figuring out which services will succeed.

Technology-News: GigaOm

Jaxtr’s Challenge: Turn Try It Into Buy It

VoIP startup Jaxtr said today that it has attracted 5 million registered members, up from 500,000 users 140 day ago, making the company “the fastest-growing Internet communications service in history — ahead of Skype, Hotmail and ICQ,” according to its press release.

But where is the money?

Jaxtr logoYou might think that scaling to meet the needs of these millions of users represents Jaxtr’s biggest challenge. Indeed, Jaxtr expresses concern in its announcement over its ability to meet user demand. To that end, it recently hired Taneli Otala, former CTO of MySQL, as VP of engineering.

But Jaxtr has bigger problems than scaling and tuning their systems for millions of users. To make Jaxtr a real business, they need to convert sign-ups into satisfied users, and from there, transform those users into customers who pay.

Even then, there are no guarantees Jaxtr will succeed. If the promise is cheap calling, it’s just the same old VoIP thing.

How Jaxtr works

Jaxtr widgetJaxtr offers free international calls via a web-based widget. To use it, you sign up for an account then publish your Jaxtr widget on your blog, web site, or social networking profile page. You can also email callers a link to your Jaxtr page, which shows the widget. Callers click on the widget, enter their phone numbers, then Jaxtr rings the caller phone and your phone to connect you with one another.

If the caller is located in one of 50 supported countries, they will be given a local phone number they can use to call you next time — without paying long-distance charges. Otherwise, they will be provided with a U.S. number.

Each Jaxtr user gets 100 “jax” a month. Jax represent a Jaxtr-specific currency that is exchanged for minutes at different rates in different countries. Currently, once you run out of jax you have to wait until the next month to get more. In the future, you’ll be able to buy jax — and that, along with web and mobile advertising, is where Jaxtr plans to get its revenue.

The big challenge for Jaxtr: Turning try it into buy it

It’s no surprise that Jaxtr is seeing so many sign-ups: the promise of free international calls, mobile-to-mobile, is compelling. And compared to Skype, Jaxtr doesn’t require any special client software. A caller simply uses the widget once, then subsequently dials the number the widget gave them for future calls. But turning registered members into ongoing users — and paying customers — won’t be quite as easy.

First, the Jaxtr service is somewhat complicated, as a quick glance at the frequently-asked questions list proves. Plus, though it does provide for mobile-to-mobile calls, the first time a caller uses it, he or she must use that web widget.

Second and more importantly, there are doubts as to whether the Jaxtr money-making math adds up. The company must be spending some serious cash on those local numbers it gives out, as well as on connecting phone calls. Will they be able to come up with a pricing scheme for jax that makes the business economically feasible?

Five million users is impressive, but how hard can it be to find 5 million people that want mobile-to-mobile international calls for free?

Technology-News: GigaOm

In Europe, They Like Their VoIP

Voice over Internet Protocol is a fast-growing business in the United States, but it’s growing even faster in Europe, and its traction in the old world is only going to increase. With competitive broadband service providers (such as France’s Free and Talk Talk in the UK) offering flat-rate voice plans over their high-speed pipes and wireless carriers embracing triple-play offerings, Europe is poised to emerge as one of the regions where VoIP has a major impact.

According to market research firm Telegeography, consumer VoIP subscribers in Europe will reach 40 percent market penetration by 2011. That’s compared with the U.S., where total VoIP market penetration is forecast to top just 20 percent by the same year.

One of the main reasons for this is divergence: U.S. telecom incumbents AT&T (T) and Verizon (VZ) have more or less stayed out of the VoIP game, leaving the big push to come from cable operators such as Comcast (CMCSA) and Time Warner Cable (TWC). In the meantime, the independent voice service providers Vonage (VG) and SunRocket have fallen on hard times. Taken together, there were just 11.8 million VoIP subscribers in the U.S. at the end of the second quarter.

Conversely, the European incumbents — Britain’s BT Group (BT), France Telecom (FTE) and Deutsche Telekom (DT) of Germany — have responded to pressure from upstarts like Free, who have easier access to local loops, by becoming more active in their respective markets. And of course there’s Skype, which is extremely popular in Europe.

voipgrowth.png

VoIP in Europe is also getting a boost from tiny tots such as Truphone, Fring, Jajah, Rebtel, Cellity — an ever-growing army of startups that is looking to lower the costs of making calls over wireless networks across Europe. The popularity of Wi-Fi enabled mobile phones is only going to accelerate the growth of VoIP on the old continent that much more.

Technology-News: GigaOm

Ooma wants voice to be free

logo_wht_thm.jpgVoice over the Internet, so far, has been a game of cheap minutes, shoddy quality, and unreliable connections. It’s also been a money-losing proposition. The promise of voice being free has remained just that - a promise. Palo Alto-based startup Ooma promises to resolve those frustrations in September 2007 while offering free voice calls for life.

In doing so, it’s relying on a very old tech strategy: Just as PCs shifted some functionality from mainframes into your house, Ooma’s boxes will handle locally some of the telecom switching that normally happens on phone networks. Go ahead, roll your eyes. I did too when I first met Andrew Frame, the founder of Ooma, over a year ago.

Frame, a former Cisco employee, came across as a paranoid startup founder hyping his company. “This will cause some major shifts in the voice business, it will make voice free,” he said.

But it’s clear Ooma is part of a large trend, one of chips and software commoditizing services. iTunes did it to music, Sling Media did it to television, and Ooma is on the right track to do it to voice calls.

That promise has attracted a number of investors: Draper Fisher Jurvetson, the Founders’ Fund, Draper Richards, WI Harper and Worldview Technology Partners are backers of the three-year-old company. From them, Ooma garnered $27 million in two rounds of venture funding. It’s not strictly true to say Ooma is offering free voice – after all, you do pay a monthly tariff for your broadband connection. Similarly there are other costs, including value-added services, the company plans to roll out later. The company will also charge a modest fee for international calls.

Ooma’s achievement was to build a slick box, which runs a couple of general purpose processors and embedded Linux, costing about $399. It will eventually be sold at consumer electronics stores with a promise: free voice service within the US.

hub_angle_jpg.jpg

The simplicity of the box masks complex technology. You plug it into your broadband connection and you are all set to go. You pick a number of your choice on the website. If you have an old fashioned landline, you can plug it into the box as well. A port allows you to connect to the kind of home phone network that most homes already have.

An optional device, called Scout, allows you to extend your Ooma network across your home via vanilla phone jacks. All your current handsets can plug into any phone jack. The phone rings, just as it always does. Using a hack that most DSL folk are familiar with, Ooma offers a second line that relies on sending information at higher frequencies, ones that are available outside of those used by the voice channel. You can use it to make or pick up a call on another handset without disrupting the first call. And like old-fashioned voice mail systems, you can listen to a voice message before picking up the phone.

So how does Ooma manage “free” voice calls? Say you call Manhattan. Ooma routes the call to an Ooma box to the 212 area code, with the local carrier accepting it as a regular outbound call. It works even if the destination number lacks an Ooma box.

It’s free to you, though it does cost the Ooma box in far-flung area codes, but most of the local call plans are flat rate and come with unlimited calling. Ooma piggybacks on existing phone services, bringing all the things you expect from a traditional phone service, like dialing 911. (Walt Mossberg gives his thumbs up to this service.)

In telecom lingo, this is called distributed termination. The more boxes on the Ooma network, the more termination points - and , more voice calls the system can carry to the public switched phone networks. This sounds eerily similar to Jeff Pulver’s Free World Dial-Up in concept. Execution is a different story, and we always can count on Jeff to think of the next big voice thing. Ooma has really done is basically take a media gateway and put it into its box.

Think of it another way: What the PC did to the mainframe, Ooma is doing it to the telecom switch. It’s a brilliant technological achievement, tempered by some serious regulatory and go-to-market challenges. These challenges are not simple.

I cannot overstate the wrath Ooma will feel from incumbents. Since Ooma threatens the carriers’ core business, they’ll do their best to crush it, arguing Ooma bypasses the local access regulatory structure. Don’t forget the mortal combat between Vonage and Verizon. If so, Ooma’s $27 million in venture funding will be nowhere near enough.

And Ooma will need to convince customers to buy the device. The $399 price tag for the box puts it out of range of people who need cheap voice: budget-conscious callers. Voice, local voice to be specific, is pretty cheap in the US, and that might cause adoption resistance.

It is a dilemma Frame and his team will need to figure out.

If you have any ideas, leave your comments below, or email Ooma using this address - gigaom@ooma.com. The first 50 people to email will receive a free Ooma box.

Update: During the beta test, you will need an incumbent phone line, according to Ravneet who signed up. The company did not reveal this during our conversation. Secondly, this incumbent requirement will go away in September 2007, when the product launches. I have posted some clarifications in comments, and will answer more of your questions. This post was written late at night, so I might have skipped a few things.

Technology-News: GigaOm

SunRocket is Toast, MEMO

All right people, its all over. SunRocket has hit the dirt. Check our this internal email which went out earlier today to the employees. Now it is hard to ascertain the authenticity of the email, it is clear from recent developments that this was coming. The email was sent out by Sonya Jefferson, Director of Routing and Carrier Services earlier this morning. Jefferson is also looking for a new gig.

(memo below the fold, horror stories in the comments section.) 

Unfortunately this email contains very bad news. We have just been informed that any and all last ditch efforts to keep operations running as well as a potential sale of the company have not gone through and that SunRocket will cease operations at COB today. As such, today is my last day and everyone else you may have worked with at SunRocket. … Regarding outstanding and future invoices: Sherwood Partners out of Palo Alto will be handling the close down of all invoices, current and outstanding.

Technology-News: GigaOm

Radio Handi acquired by Virtual PBX

Open Communication Systems, the company behind conferencing & group communications service, Radio Handi has been acquired by Virtual PBX, a ten year old provider of hosted PBX service for businesses.

While Radio Handi does clever things like easily broadcast audio on the net, it is conference call part of the business that has been the driving this bootstrapped start-up based in San Francisco. The company had raised a total of $225,000, with a big chunk of it coming from founder Brian McConnell.

When we asked him why sellout now, before getting the company to the next level, he said that telecom is a capital intensive business, and the track record for telecom start-ups hasn’t been that stellar.

“When we surveyed the previous ten year history for telecom startups, we saw that relatively few small to mid-size companies were successful VC investments,” he says. “Many of them are/were successful companies, but very few generated the kind of returns that make a VC backed deal attractive to founders. Deals like Skype are very rare in the business.”

Technology-News: GigaOm

CellCarriers fear mobile VoIP planet

Why is T-Mobile UK blocking calls to mobile VoIP start-up Truphone?

Mobile carriers are scared of one thing: becoming dumb pipes whose only utility is to carry voice and text. And it is one of the reasons why they are fighting tooth and nail with the mobile VoIP providers, using all sorts of tactics to make mobile VoIP a non-starter. (See video below the fold!)

The company bearing the brunt of this scorched-earth policy is Truphone, a UK-based start-up that has developed a mobile VoIP client that makes it easy to make cheap calls (cheaper than mobile minutes that is) over dual mode phone, like Nokia N95 and Nokia E-Series phones. Once again, the company finds itself in the cross hairs of a behemoth that wishes to see Truphone go away.

T-Mobile UK is refusing to interconnect with mobile VoIP provider Truphone. T-Mobile customers making a call to Truphone’s number range (07978 8xxxxx) will not be connected. T-Mobile told Truphone, that as a result of a policy decision, they don’t connect to VoIP-based low cost calling services. T-Mobile UK’s decision to block Truphone might have come as a response to the new and radically better Truphone 3.0 client that allows you to send Free SMS messages and allows VoIP calls over 3G. According to M:Metrics, nearly 86% of UK mobile users are heavy SMS users, and that means it is a cash cow that carriers like T-Mobile can’t afford to be slaughtered by IP-based SMS services. (Jesse Kopelman had discussed the impact of Mobile VoIP in his excellent post here.)

On the issue of Voice calls, Truphone CEO James Tagg says, “This affects every new entrant into mobile telecommunications because the only company that can facilitate interconnection with T-Mobile is T-Mobile. It amounts to T-Mobile being able to veto a new entrant into the market. This would put telephony back 100 years, to a time when interconnections were not assured.”

T-Mobile is offering to pay Truphone 0.21 pennies per minute, even though it charges its customers 35p per minute. Truphone claims that its call termination costs are 9p a minute. “T-Mobile is blocking our numbers unless we accept this loss-making offer and, since T-Mobile is the only company that can route calls from its customers it has a complete veto on the Truphone service,” Tagg says.

This is not the first time Tagg is fighting the big guys. A few months ago, the company got into trouble with Orange and Vodafone, which had prevented Truphone from working on devices that carried their own version of the operating system.

Since then, Vodafone has introduced a new policy which makes it more expensive to use data plans for anything other than browsing and email, a move that is designed to blunt the uptake of Mobile VoIP, especially over fast 3G connections.Fighting the incumbents is not the only challenge Truphone faces –Vonage and countless other VoIP providers have learnt the hard way that fighting the cheap minutes battle is an unviable strategy in the long term.

Technology-News: GigaOm

Gaboogie, the Conference that Calls You

While they can’t eliminate the actual conference calls themselves, the founders of a new service called Gaboogie want to help reduce the administrative headaches of setting up and conducting conference calls, starting with a feature that calls the participants directly.

If Gaboogie’s web-based setup delivers as promised and eliminates the need for lengthy passwords, pin numbers and other prompts, they might just succeed in getting people to actually participate in conference calls, instead of cursing and dialing and redialing, trying to connect. What more, they promise cooperation with your Google calendar as well.

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The brainchild of VoIP veteran Erik Lagerway (founder of SIP softphone concern XTen, now known as CounterPath) and Daniel Gibbons, Gaboogie also offers the ability to record and syndicate calls via RSS, just in case someone wasn’t able to participate on time — imagine that! Pricing is sold through bundles of Gaboogie minutes, starting at $30 for 250 minutes (and a maximum 150 participants), up to $500 for 10,000 minutes. Gaboogie is live Monday, at Gaboogie.com.

Technology-News: GigaOm