Motorola just won a customer for life for outstanding customer service.  I know their products are sometimes over priced and sometimes have their issues, but this time around they did a great job.

I recently purchased a set of Motorola Bluetooth™ Active Headphones S9 and on the very first day of using them, the larger sized ear-buds fell off when they were around my neck.  This was probably more my fault than a design flaw.  Well, I wrote to Motorola customer support and explained the situation.  I was fully willing to pay for new ear-buds (maybe up to $5), but Motorola was kind enough to send me a free set of ear-buds.  I received them in the mail a couple days later.  That is impressive.  I’ve written to many companies for various issues with products or service, and this is one of the few times that I’ve gotten a satisfactory resolution with little pain on my part.  Many companies don’t even bother responding (Looks in TGIF’s direction).

I know it’s bad that I am so impressed, but I am.  So I figured the least I could do for such good customer service was to write favorably about it and hope that other companies start to follow suit.  Kudos to Motorola for handing the situation as well as they did.

Tags: motorola,, bluetooth,, bluetooth, headphones,, mobile

SuSE is a Linux Distribution that is now distributed by Novell.

SourceLabs provides a Self-Support Suite of tools for SUSE

• opensuse is the community edition
• SLED and SLES are commercially supported

Mozilla Support (a.k.a. SUMO) will host the first Mozilla Support Day this Friday, April 11th, 2008.

During this day, starting at 7:00am PST (GMT -7), users looking for a way to get involved with Mozilla will learn about opportunities to help other users with the upcoming Firefox 3. Either writing or editing articles, answering through live chat or in the forums, providing feedback, help with a favicon, there’s lots of things to do and most likely a way for you to help.

Join this Friday 11th, on IRC. Get ChatZilla, an IRC Firefox extension, or visit Mibbit and connect to irc.mozilla.org and join #sumo channel.

Visit Mozilla Support Day web site for more details.

SourceLabs Debuts New Class of Tools for Open Source Linux and Java (Press Release) – (March 18, 2008)

CNET News – “Open-source support company SourceLabs on Tuesday launched a subscription service aimed at Linux developers and IT administrators who do their own support.”
(March 18, 2008)

O’Reilly Open Source – “Developers and open source system users will be particularly interested in a SourceLabs announcement of a service called Self-Support Suites that has been in beta since December.”
(March 18, 2008)

eWeek’s Linux-Watch – “A small start-up based in Seattle has started selling a ‘self-support’ tool for developers working with Java and/or Linux.”
(March 19, 2008)

SourceLabs is covered in the largest German IT publication – “Mit den “Self-Support Tools” will SourceLabs eine Alternative zu klassischen Supportverträgen bieten.”
(March 20, 2008)

SourceLabs builds momentum in Japan
(March 18, 2008)

Linux Magazine (Brazil) – “A SourceLabs pretende oferecer, através de ferramentas de self support , uma alternativa ao sistema clássico de suporte atualmente adotado pelo mercado corporativo.”
(March 22, 2008)

IT Jungle – “If you are a developer working at a major corporation or a small company and you want to use Linux and open source tools to create Java applications, there is very little possibility that your company is going to let you do that without getting tech support for the Linux and tools that you use.”
(March 18, 2008)

Seattle Times – “I keep waiting for a big tech company to buy SourceLabs, an open-source software and tools developer in Pioneer Square. Maybe the new product it’s launching today, SourceLabs’ Self-Support Suite, will speed the process.”
(March 18, 2008)

LinuxDevices.com – “A small start-up based in Seattle has started selling a ‘self-support’ tool for developers working with Java and/or Linux.”
(March 18, 2008)

GigaOm: Ostatic – “Could automated software support solutions come to the rescue? The jury’s still out on that, but I was interested in today’s announcement from SourceLabs regarding new Linux and Java self-support tools.”
(March 18, 2008)

Northwest Innovation – “Seattle-based SourceLabs said Tuesday that it has rolled out new tools to help support open source Java and Linux software.”
(March 18, 2008)

SysCon Media – “SourceLabs announced the availability of SASH 2 complete with a major new milestone – integrated support for Apache Tomcat.”
(Sep 9, 2007)