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How to setup GeoIP support for apache2 On Debian Etch
This is an apache2 module for finding the country that a web request originated from. It uses the GeoIP library and database to perform the lookup.This module only works on Apache 2.0.x servers.
First you need to make sure you have apache2 server installed and working fine.
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Using Syslog information with SourceLabs Linux Self-Support
Below is documentation for using SourceLabs Self-Support Suite for Linux and Open Source Java to gather, organize, and search Syslog messages.
You can setup syslog to connect to the relay. In this release, we only support syslog over UDP. To set this up, you need to modify your syslogd config file. Often this is in /etc/syslog.conf
To get started, you can add
. @relayMachineName:4657
This will send all your syslog messages to a machine named relayMachineName over port 4657. Port 4657 is the default port the relay listens to for Syslog UDP messages. You can change this in the relay’s property file. This properties file is located in the ‘conf’ directory of your relay installation (e.g. /opt/sourcelabs/relay/conf).
To filter the syslog messages sent to the relay, please read the syslog documentation or man pages for more information.
Syslog-ng:
You can also setup syslog-ng to use the relay. For the current version of the relay, you will need to use UDP logging to the relay instead of TCP. To set this up, you need to modify your syslog-ng config file. Often this is in /etc/syslog-ng.conf
To get started, you can add
destination d_relay { udp("relayMachineName ", port(4657)); };
log { source(s_sys); destination(d_relay); };
Assuming that you are using a default syslog-ng configuration where source ‘s_sys’ represents all syslog messages (modify source as necessary for your configuration),this will send all your syslog messages to a machine named relayMachineName over port 4657. Port 4657 is the default port the relay listens to for Syslog UDP messages. You can change this in the relay’s property file. This properties file is located in the ‘conf’ directory of your relay installation (e.g. /opt/sourcelabs/relay/conf).
To filter the syslog messages sent to the relay, please read the syslog documentation or man pages for more information.
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How to install OTRS (Open source Ticket Request System) in Debian
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Apache Web server
Mysql or Postgresql Database
Perl 5.8,Perl Modules
Install OTRS in debian
If you want to install otrs in debian sarge you need to use the following command
#apt-get install otrs
If you want to install otrs in debian etch you need to use the following command
#apt-get install otrs2
This will start the installation process and if you want to configure database using dbconfig-common you need to select yes in the following screen and press enter in this example i am configuring using dbconfig-common.
Now you need to select which database you want to use in this example i am using Mysql database select ok and press enter
You need to enter the database administrative user password select ok and press enter
Now you need to enter the mysql application password for otrs select ok and press enter
This will complete the installation.
Now you need to access otrs using the following URL
http://your server ip/otrs/index.pl for admin access
You should see the following screen
Now you need to use the following username and password to login
Username :- root@localhost
Password :- root
Once you login in to the otrs you should see the following screen
If you want to give customer interface use the following url
http://your server ip/otrs/customer.pl
Now if you want to know how to use otrs you need to check otrs documentation
Possible Error and Solution
When you try to access http://your server ip/otrs/index.pl to login you can see the following error
Problem
no connection to syslog available - /dev/log is not a socket at /usr/share/otrs//Kernel/System/Log/SysLog.pm line 64
Solution
Edit the /usr/share/otrs/Kernel/Config/Defaults.pm file and un comment the following lines
$Self->{’LogModule’} = ‘Kernel::System::Log::File’;
$Self->{’LogModule::SysLog::Facility’} = ‘user’;
$Self->{’LogModule::LogFile::Date’} = 0;
Restart your apache web server using the folloing command
#/etc/init.d/apache2 restart
Tags: configuring otrs, helpdesk software debian, install otrs debian, otrs debian, support ticketing software debianconfiguring otrs, helpdesk software debian, install otrs debian, otrs debian, support ticketing software debianDebian: Debian Admin Step By Step Tutorials and articles with screenshots
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How to install OTRS (Open source Ticket Request System) in Debian
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Apache Web server
Mysql or Postgresql Database
Perl 5.8,Perl Modules
Install OTRS in debian
If you want to install otrs in debian sarge you need to use the following command
#apt-get install otrs
If you want to install otrs in debian etch you need to use the following command
#apt-get install otrs2
This will start the installation process and if you want to configure database using dbconfig-common you need to select yes in the following screen and press enter in this example i am configuring using dbconfig-common.
Now you need to select which database you want to use in this example i am using Mysql database select ok and press enter
You need to enter the database administrative user password select ok and press enter
Now you need to enter the mysql application password for otrs select ok and press enter
This will complete the installation.
Now you need to access otrs using the following URL
http://your server ip/otrs/index.pl for admin access
You should see the following screen
Now you need to use the following username and password to login
Username :- root@localhost
Password :- root
Once you login in to the otrs you should see the following screen
If you want to give customer interface use the following url
http://your server ip/otrs/customer.pl
Now if you want to know how to use otrs you need to check otrs documentation
Possible Error and Solution
When you try to access http://your server ip/otrs/index.pl to login you can see the following error
Problem
no connection to syslog available - /dev/log is not a socket at /usr/share/otrs//Kernel/System/Log/SysLog.pm line 64
Solution
Edit the /usr/share/otrs/Kernel/Config/Defaults.pm file and un comment the following lines
$Self->{’LogModule’} = ‘Kernel::System::Log::File’;
$Self->{’LogModule::SysLog::Facility’} = ‘user’;
$Self->{’LogModule::LogFile::Date’} = 0;
Restart your apache web server using the folloing command
#/etc/init.d/apache2 restart
Tags: configuring otrs, helpdesk software debian, install otrs debian, otrs debian, support ticketing software debianconfiguring otrs, helpdesk software debian, install otrs debian, otrs debian, support ticketing software debian
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Apache2 web server with php support in ubuntu
Apache HTTP Server is a free software/open source web server for Unix-like systems, Microsoft Windows, Novell NetWare and other platforms. Apache is notable for playing a key role in the initial growth of the World Wide Web,and continues to be the most popular web server in use, serving as the de facto reference platform against [...]Debian: Debian Admin Step By Step Tutorials and articles with screenshots
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Ubuntu
Ubuntu is a Linux distribution growing in popularity and based on Debian that focuses on desktop Linux. It is included in Sourcelabs’ Self-Support Offering for Linux
Ubuntu has one of the largest, if not the largest and most active user communities of any Linux distribution. Ubuntu is also one of if not the most popular Linux distributions for desktop Linux use.
Notable included packages
Ubuntu packages the GNOME project as its window manager, however side projects Kubuntu and Xubuntu also package the KDE and XFCE desktop environments as well. Ubuntu releases are timed to follow GNOME releases by roughly 1 month, and Ubunut shoots for 2 releases a year.
Like its source distribution Debian, Ubuntu uses Apt for package management, and deb packages—however Ubuntu is not always compatible with Debian deb packages. Synaptic serves as a graphical front end to the Apt package manager.
Other notable projects Ubuntu includes in the distribution are Firefox and OpenOffice.
General design
Ubuntu focuses on being usable and being up-to-date, both with new Linux kernels and new versions of GNOME. Ubuntu follows in the sudo security model used by OSX and others, users are strongly discouraged from running as root.
Ubuntu features a very smooth upgrade process from release to release that is built on the apt package management. All that is required to maintain a current version of Ubuntu is to stay up to date on packages via Apt/Synaptic. Ubuntu can be switched to Kubuntu as well through package management as well.
Ubuntu’s design theme is centered around ‘people’ – flesh tones or dark orange and iconographic pictures of humans characterize the style of the distribution.
Derivatives of Ubuntu
The Ubuntu project encourages changes and customizations of Ubuntu, such as:- Ebuntu – Enlightenment window manager
- Edubuntu – aimed at education
- Fluxbuntu – Fluxbox window manager
- gNewSense – Fully Free Libre FSF GNU Open version of Ubuntu
- Kubuntu KDE (instead of GNOME) window manager
- nUbuntu – network and security
- Xubuntu – XFCE (instead of GNOME) window manager
Bug Database: https://bugs.launchpad.net/ubuntu/ is on Launchpad.
IRC Support: #ubuntu on irc.freenode.net
Web Support forums: http://www.ubuntu.com/support/community/webforums
Additional web forums: http://ubuntuforums.org/
Mailing Lists: https://lists.ubuntu.com/
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