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Content Tagged with Support + User:jeyrb

[from bradleyjames] Aubible Activation Loop

Giving a little link love to a silly problem. The only way I found this was to type up a detailed email to audible and then to have them suggest this article. I also think it's funny that their Mac documentation has XP screenshots.

User:jeyrb: del.icio.us/network/jey

[from bushwald] VMware and SAP Partner - SAP will support virtualizaed software

"SAP AG will provide full support to its solutions in 64-bit Windows- and Linux-based production environments running on VMware ESX Server."

User:jeyrb: del.icio.us/network/jey

[from bushwald] Van Wyk aims to transform Red Hat for future growth | InfoWorld | News | 2007-10-30 | By Elizabeth Montalbano, IDG News Service

"As we move forward, we will more be described as an open source services and solutions company." - RedHat to start doing more stuff around open source. "

User:jeyrb: del.icio.us/network/jey

[from bushwald] Open Source Unleashed: Growth through reaching the participation fringe

"[S]trong community support not only leads to better support but is also a function of effective sales engineering. Providing community [free] support remains one of the best methods of engaging the non-paying user."

User:jeyrb: del.icio.us/network/jey

[from bushwald] Is open-source software support better than closed-source software support?

Open source companies sell closed source extensions because "they're trying to give the customer a convenient reason to purchase even when support won't trigger a purchase decision. It's not a model that I like, but it's one that I can understand."

User:jeyrb: del.icio.us/network/jey

[from bushwald] Worst BBQ in Texas - Open Source Support & Services at OpenNMS Group

Tarus tells us about support at OpenNMS Group, reminds me that it's really "support and services," not just support.

User:jeyrb: del.icio.us/network/jey

[from bushwald] Open Source vs. Closed Source Support

Mark responds to the call for comment on open source support. Quite a nice post.

User:jeyrb: del.icio.us/network/jey

[from amaah] Today's rule: Not every customer is always right

In this case, Sprint concluded that its fractious fraction of consumers- 1,100 people who flooded its call centers 40,000 times in just six months- falls outside the company's bounds. These so-called demon customers became too expensive to retain, costin

User:jeyrb: del.icio.us/network/jey

[from bushwald] OpenNMS vs. Netcool

This is what open source IT management sales and relationships look like.

User:jeyrb: del.icio.us/network/jey

[#OSGI-135] Web-Support in spring OSGi - Spring Framework

Oopsie : Thanks for your contribution Bernd. Web support is on our roadmap, but it will take some time until we get there (i.e. we need the address the existing problems first and make sure the foundation is stable enought).

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[from bushwald] Bug 13523 - Appt. created in Webmail reflects in iCal as per the time zone of Webmail

As usual, Zimbra support is fantastic and works how I'd like it to: I just casually blog a problem, they find the blog, and then accept it as a bug if needed. I am a lazy customer. Thanks for catering to me ;)

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