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Enter The JBoss Matrix
The "Pure Support" model should actually be called "Technical Assistance" since it focuses on helping people get over technical issues, find workarounds, etc.
bookmark this on del.icio.usbeHeard. beLoud. beCast.
beCast is an organization at the University of Virginia dedicated to podcasting/videocasting technology, issues, and support. Special emphasis is given to educational mediacasting.
podcasting: del.icio.us tag/podcasting
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