Transparent development opens the development milestones to users. Often these milestones are just a path to using the final releases - as in GlassFish Enterprise Support - but for some users the milestones may have the right combination of features/stability/timeliness and they "just want support for it". And today, to address this need for Open SSO users, Sun announced OpenSSO Express.
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Sun OpenSSO Express provides support (in standard, premium and premium plus levels) for the stable milestones in OpenSSO bundled, at no extra cost, with the support of final releases of Sun Access Manager, Identity Management or Java Enterprise System. |
The Express model is applicable to any open source projects, but, so far,
it is only available for OpenSSO.
Details on Sun OpenSSO Express
are available at
here
and it can be downloaded
here
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Sun has announced an "Unlimited" Offer for GlassFish Enterprise and MySQL Enterprise. The GlassFish Unlimited offer (description) comes in Standard (with 5x12 support) and Premium (7x24) variants; the MySQL Unlimited (decription) only comes in Gold color :-). Notes: (1) companies of any size can apply, prices are tiered; (2) products can be bought separate or together. Also see Mark's podcast and the Cost-of-Ownership numbers from John and Mark. |
News Roundup:
&bull Sun Press Release
and
OnTheRecord
• Yahoo,
PR Inside,
IW,
PCWorld,
EMediaWire,
LinuxWorld
• Noticias (spanish)
• By grabthar's hammer, what a savings!
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Sun has announced an "Unlimited" Offer for GlassFish Enterprise and MySQL Enterprise. The GlassFish Unlimited offer (description) comes in Standard (with 5x12 support) and Premium (7x24) variants; the MySQL Unlimited (decription) only comes in Gold color :-). Notes: (1) companies of any size can apply, prices are tiered; (2) products can be bought separate or together. Also see Mark's podcast and the Cost-of-Ownership numbers from John and Mark. |
News Roundup:
&bull Sun Press Release
and
OnTheRecord
• Yahoo,
PR Inside,
IW,
PCWorld,
EMediaWire,
LinuxWorld
• Noticias (spanish)
• By grabthar's hammer, what a savings!
I had missed that GlassFish v2 U1 (downloads) was supported on SUSE (Novell Website, Wikipedia). Here is the full list of supported platforms:
Refer to the Supported Platform section of the official documentation for details.
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Alexis has just written a fairly detailed description of Sun's commercial support for GlassFish (via its SJS AS brand). This complements my earlier Overview and the commentary on how we Don't do Bait and Switch.
Alexis
writeup |
Check out Alexis' entry and, if interested, go and Purchase Support Online!
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As explained in this wiki page, support for the AIX operating system is one of the major goals. Some people have offered testing on AIX. If you're interested in testing it as well, AIX nightly downloads are here. |
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YES! You can finally buy commercial Subscription-Based Support for Sun Java System Application Server 9.1, Sun's distribution of GlassFish v2. And it should work with your credit card globally!
The link is
HERE A big Thank you! to John. You would not believe how long we have been trying to make this happen. |
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The support story for GlassFish is quite common in Open Source projects: a USERS mailing list provides Community Support, and companies, like Sun, provide Enterprise-Level Support. Sun's commercial support includes support services (phone and email access, knowledge database), and access to a regular stream of patch releases that provide qualified builds with the latest bug fixes. These patch releases start after a final / stable public release has happened; for example, we are readying the 3rd update patch since the latest public GlassFish v1 in December (GF v1UR1p1). |
All these update patches are based on source changes that are pushed through to the public source repositories together with other changes, which means that when a new public final / stable release is done all the bug fixes will be included. This is a common arrangement for commercial support, and companies like Covalent have been doing it for years.
So, how do you buy commercial support for GlassFish from Sun? If you have a contact with Sun's sales, you could ask them. In any case, you can also just go to the electronic store for your contry; in the case of the US, the link is here. If you follow the link you will get to the page to buy support for Sun Java System Application Server PE 9.0, which is just Sun's name for the distribution of GlassFish; the only difference is the installer (there should be a clear reference to GlassFish in the page; we will fix that). You will see two support offers. Standard gives you 12/5 support; Premium is for 24/7 with interoperability support.
...
Now, the video. I have a soft spot for Castellers; not just am I from Barcelona but I really like the community built and egalitarian messages. Shown is the first 3 de 10 (3 people in the base rising 10 high) in the history. Going this high can only be done with a very large support base; in this case a pinya, folre i manilles. And, as it is not unlikely, when going very high, you run the risk of falling down, and the support is so you don't get hurt...
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A nice follow-up on the GlassFish Support Story from two weeks ago. One of the readers of Tim's blog asked for support for the V1 UR1 release and, after some checking, the answer is positive. This is good, and reproduceable for later similar releases. Check the Comment in Tim's blog. The App in question sounds like an interesting one so I asked for more details - it would make for a nice GlassFish adoption story. |