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Help Center Live Community | Helping serve YOUR sites visitors
Cerberus-HelpDesk
web based email management and trouble ticket system.
Customizable Ticket Views Teach Cerberus exactly what information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse.
Adaptive Anti-Spam Features Cerberus includes a highly adaptive and trainable Bayesian spam filter, which gives a probability rating on whether or not a given message is spam. A group of “interesting” words are sampled based on their deviation from uninteresting words found in your e-mail, by being either extremely innocent (e.g., your company name) or extremely spammy (e.g., viagra).
Custom Field Groups Create groups of custom fields specific to your company and industry. Track groups of custom information by binding it to specific customers and their tickets.
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trouble-tickets
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ticket
help
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CRM
incident