Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Tech

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Software MySQL issue bug email tracking ticket

osTicket.com - Open Source Support Ticket System

Monday, July 30, 2007

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support sy

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Software issue tracking ticket opensource support helpdesk

The Trac Project - Trac

Monday, May 28, 2007

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issue tracker ticket trac

Cerberus-HelpDesk

Saturday, September 30, 2006

web based email management and trouble ticket system.

Customizable Ticket Views Teach Cerberus exactly what information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse.

Adaptive Anti-Spam Features Cerberus includes a highly adaptive and trainable Bayesian spam filter, which gives a probability rating on whether or not a given message is spam. A group of “interesting” words are sampled based on their deviation from uninteresting words found in your e-mail, by being either extremely innocent (e.g., your company name) or extremely spammy (e.g., viagra).

Custom Field Groups Create groups of custom fields specific to your company and industry. Track groups of custom information by binding it to specific customers and their tickets.

MySQL trouble-tickets helpdesk support itil ticket help issue CRM incident