TeamViewer is a remote access program that enables users to connect and control devices remotely from different locations. It has numerous features tailored specifically towards tech support teams and is easy to use.
Supporting mobile platforms and providing strong security options – end-to-end encryption and two-factor authentication among them – it also boasts an expansive knowledge base and community forum.
End-to-end encryption
End-to-end encryption ensures that data sent through TeamViewer remains safe. It uses cryptographic algorithms that transform it into a format accessible only with a decryption key, protecting customers against any attempts by malicious actors to gain access to sensitive information via brute force attacks. Furthermore, TeamViewer provides two-factor authentication and password verification features.
TeamViewer supports industry-leading certifications and standards, such as SOC 2, HIPAA/HITECH, ISO 27001 and GDPR for added protection. Furthermore, DigiCert code signing technology helps identify its software and verify it hasn’t been modified in any way.
Deutsche Welle made their decision to adopt TeamViewer for their IT operations based on its extensive security features, especially those found within Enterprise Connectivity Suite Tensor. Through this solution, Deutsche Welle can support employees on desktop and mobile devices via an easy to use unified platform including ITAM/CMDB management tools and reporting features like InvGate Insight which can integrate easily with TeamViewer and other ITSM platforms to simplify service desk operations.
Two-factor authentication
Two-factor authentication adds an extra level of protection to your TeamViewer account. Utilizing mobile phone apps that generate security codes for signing in, two-factor authentication prevents unauthorised access and serves as anti-phishing/malware protection as well.
Once you activate two-factor authentication for your TeamViewer account, an individual recovery code will be given to you that must be stored safely in case it gets misplaced and you cannot deactivate two-factor authentication without assistance from TeamViewer’s support team. To deactivate two-factor authentication without help from them: To deactivate this feature follow these steps:
TeamViewer security can be strengthened through strong password policies and user education. Password length and complexity are integral in mitigating security vulnerabilities, while users should not share their credentials with anyone as doing so can allow malicious colleagues access to your network causing great harm. TeamViewer allows administrators to restrict which devices and users have access to company computers as well as block connections or create personal Allowlists with specific partners or contacts who require permission for access.
Remote control
TeamViewer allows users to remotely access and control devices anywhere around the world, thanks to its secure features such as end-to-end encryption and two-factor authentication. Perfect for both personal and professional use alike, its compatibility with Windows, macOS and Linux makes TeamViewer an excellent solution for businesses that require remote support of employees.
To access a remote device, launch TeamViewer on your mobile phone. Then enter its Partner ID and select Remote control – usually within seconds you should be connected and can control its computer as if it were right next to you.
TeamViewer can save both time and money for your company, while simultaneously helping employees access work computers remotely from personal devices – providing a great boost to productivity. However, it should be remembered that employees who forget to log off before leaving may expose official data to third parties.
File sharing
File sharing can be an invaluable feature for remote workers who need to send files back and forth, providing technical customer support or collaborating on other tasks. File transfer can take place through TeamViewer on local devices or cloud storage services like Box, OneDrive or Google Drive.
File transfer is quick and secure thanks to end-to-end encryption and a strong security system, protecting against man-in-the-middle attacks or any other cyber threats.
To use file transfer, during a remote control session click on the Files & Extras panel in the upper part of TeamViewer interface and select “Open file transfer”. Alternatively, the option can also be selected when initiating connection through Connect button.
Another advantage of this feature is its low bandwidth usage; making it ideal for environments with restricted Internet connections. However, make sure no other processes occupying that same bandwidth, such as torrenting or streaming.
Collaboration
TeamViewer’s mobile app gives you two-way control of any device. You can perform basic functions, like viewing files and transferring them, sending text messages and taking screenshots. Furthermore, uninstall apps and kill processes as needed and even change Wi-Fi settings or update an operating system if desired.
TeamViewer requires that you know a user ID and password. With that information in hand, simply send it via secure messaging apps or emails so they can download TeamViewer QuickSupport app from either Apple App Store or Google Play and accept your ID to remotely connect to their computer remotely.
TeamViewer is an industry-leading remote access software used by tens of thousands of businesses to effectively address technical issues. Its 256-Bit AES encryption and two-factor authentication ensure your data is kept safe, while being platform agnostic so as to connect with PCs, IoT devices, AR equipment, as well as host online meetings and conferences to streamline collaboration with employees on projects.
