Microsoft’s Teams collaboration software has been causing difficulties for thousands of users since last Thursday morning, when reports that it had become inaccessible flooded outage tracking website Downdetector.
If you’re having difficulty with accessing Microsoft Teams, here are a few things you can try. First, verify your internet connection works before changing any network settings to try and address the issue.
Restart your internet connection
If you are having difficulty opening or using Microsoft Teams app, it could be due to your internet connection being down. This could be caused by various reasons including network issues or software updates causing disruptions; however, there may be steps you can take to try and rectify this.
Restarting your internet connection can often help. Reboot both the modem and router or try switching browsers; if this still doesn’t resolve the issue, consider trying another service like Microsoft Teams; the server might just be down; in that instance, wait until all servers have come back online before using the app again.
If the problem lies within an app itself, try using Windows’ built-in troubleshooter to repair it. Open Start menu > Settings > Apps tab > Microsoft Teams App and click three-dot menu next to Microsoft Teams App – once selected select Repair option then follow on-screen instructions until completion – once this process has completed you should be able to relaunch Microsoft Teams App again.
Downdetector.org monitors internet service availability and reports began surfacing around 2:01 a.m. ET Tuesday morning.
According to Microsoft’s service status page, they are investigating an issue affecting customers worldwide with its Teams collaboration platform and Outlook email software that’s impacting customers worldwide. They stated: “We are currently working towards solving this problem and will notify customers as soon as we have more information.”
Microsoft Teams and Outlook email services have experienced a “syncing problem,” leading to duplicate contact listings in both services, causing some users to have duplicate entries across both. Microsoft claims they’re working quickly to address this issue; as of writing, users should now be able to log back in again using Microsoft Teams applications.
Check your firewall settings
If you’re having issues with Microsoft Teams, the culprit may lie with your firewall settings. Since Teams cannot function if your organization blocks it, modifying these may be necessary – this can be particularly tricky if working remotely and unfamiliar with network configuration.
If your IT department has blocked access to Microsoft Teams, the best way to resolve it might be contacting them and asking them to unblock the service and using a secure internet connection. Also make sure that firewall and proxy settings are configured properly as well. If all else fails, try rebooting your computer before giving another go at getting into Microsoft Teams.
Microsoft’s workplace messaging app Teams was disrupted worldwide on Thursday, leaving thousands of users unable to use it worldwide. Microsoft acknowledged the problem on Twitter and pledged its investigation efforts as it attempted a solution.
Downdetector website, which monitors internet service availability, showed the outage was first noticed by Indian users but then spread throughout Europe as well. A spike was noted shortly after 3 a.m. ET from users across many European countries including Britain.
Failure to login may result in an error message reading “Operation failed with unexpected error.” Other possible error codes could be 0xCAA20004: Request requires approval or 0xCAA90018: Incorrect credentials. If this happens to you, check network connectivity first to make sure no company blocks access.
If none of the suggestions provided above work, it may be time to contact your IT administrator for hands-on help. If no technical team is available, Twitter offers tips and advice from other users; Downdetector services track outages but direct communication between parties involved may provide faster solutions that won’t impact other members in your organization.
Restart your computer
If your Microsoft Teams app isn’t functioning, it may be down to your computer, rather than the service itself. Try restarting to see if this resolves it; otherwise, consider investing in a better phone system with integrated team messaging and video calls.
Downdetector reported on Thursday morning that Microsoft’s collaboration software was inaccessible to thousands of users worldwide and was actively investigating. Microsoft confirmed the outage but said no action were being taken at this time.
Downdetector has received several hundred reports since 06:40 EST; most originate in Europe. Tech expert Matthew Gooding believes it may be caused by network configuration issues.
Try the Teams web client instead, as it provides full functionality without the need for desktop applications. However, this only works on devices equipped with compatible browsers and audio/video equipment certified by Microsoft.
Another straightforward fix for teams is to ensure all background processes are closed. Teams requires considerable resources, so it can sometimes crash when too many processes are running at once. To check for this issue, open up Task Manager and identify which processes are taking up most of your memory space so that you can pause or stop them to free up more resources.
Be mindful that if the issue lies on the server side, there may be little you can do about it. If many people report experiencing similar issues at once, this likely indicates an issue on Microsoft’s end that will need to be rectified by them directly.
In such situations, it may be best to wait it out until servers come back up and then check for updates via Microsoft 365 Twitter account. If the issue persists further, feel free to reach out to a Microsoft support agent via email, live chat, or phone – they should be available 24/7 and can assist in solving it!
Try a different browser
Microsoft Teams is a workplace messaging app designed for workplace communication that integrates videoconferencing and chat functions. Launched as part of Microsoft 365 in 2017, the product quickly gained popularity among businesses and continues to expand usage.
But just like any software application, Teams may sometimes experience glitches that prevent you from accessing certain features or login. When this occurs, troubleshooting steps may need to be taken in order to address this problem and return access. Luckily, there are steps available for fixing such problems quickly and effectively.
Check that your internet is working correctly before rebooting the router to address temporary network errors. In addition, run an internet speed test to see how fast your connection is and, if the issue still persists, consider switching browsers when signing into Teams account.
Unable to login to Teams account? Another possible explanation could be your site permissions being misconfigured, which may have resulted in you accidentally disabling notification permissions for Teams which prevent it from alerting you about new messages or calls. To correct this situation open the Teams app, and click on three-dot icon beside your profile photo on top right corner, followed by Settings.
If you are using Safari, it’s worth verifying if “Intelligent Tracking Prevention” is enabled as this feature can prevent third-party cookies from loading and may prevent MS Teams from working properly. To enable it, open Safari app and go to Preferences.
If none of these fixes work, it could be that the issue lies within Microsoft’s servers. You can check Teams status by visiting an outage tracker like Downdetector; if multiple reports of outages appear, wait until this issue has been addressed from their end before proceeding further with other fixes.