RingCentral provides an all-in-one communications package, including voice calls, team messaging, online meetings and conferencing services. Their suite of tools enables organizations to support a remote or hybrid workforce effectively.
BYOD support and an integrated resource center for users are hallmarks of excellence for any successful company, while regular updates based on user feedback are implemented, along with responding to Google Play Store and Apple App Store reviews.
Features
RingCentral offers businesses of all sizes a comprehensive set of communication and collaboration tools through its Unified Communications as a Service (UCaaS) offering. This cloud-based tool features VoIP phone services, virtual faxing, group messaging, video conference calling as well as customizable features that allow organizations to tailor their systems according to specific operational needs.
RingCentral provides users with various call management features designed to increase productivity and efficiency, such as recording calls, monitoring calls, hot desking, and hot desking. Furthermore, users can utilize the RingCentral mobile app on any device to access their unified communications system – using its voice, fax, messaging features as well as its integration with business apps.
RingCentral stands out as an industry leader when it comes to Unified Communications as a Service (UCaaS) solutions, with powerful AI features for video calls and breakout rooms that help teams remain productive.
RingCentral not only offers standard features such as call recording, video conferencing and voicemail to email but also provides more comprehensive options to businesses of all types. Their Team Messaging App enables real-time communications using an intuitive chat interface; additionally it synchronizes messages and files in real-time so all participants are working from the latest version of each document.
RingCentral’s AI-powered dictation feature gives employees the ability to type or record notes quickly on the go, saving both time and effort when writing reports or emails, creating transcripts of recorded calls or even transcribing recorded calls – this feature is especially useful for teams that frequently connect with clients over phone calls.
RingCentral now provides live transcription during virtual meetings to maximize productivity and add greater value from meetings for teams. Latecomers can catch up without interrupting, while the transcript can also be automatically downloaded for future reference.
Call logging features can assist businesses in tracking vital details about both inbound and outbound calls, including who the caller was, the date and time of each call, duration, duration recording as well as employee performance monitoring allowing businesses to monitor employee performance as well as evaluate or train employees or identify problems within their system.
Pricing
RingCentral is an award-winning communications platform that integrates VoIP telephony, video conference tools and team messaging capabilities to enhance collaboration and efficiency for small businesses as well as larger enterprises with complex needs. Its scalable architecture accommodates both businesses with minimal requirements as well as those that demand robust features – with its security and reliability also offering flexible pricing options and a suite of integrated business applications as well as meeting insights powered by conversational artificial intelligence for improved collaboration and efficiency.
RingCentral’s cloud phone system simplifies communications among employees and customers across multiple devices, including mobile apps, voicemail to text transcription services and team messaging tools. Furthermore, users can connect to their company phone lines from any internet-enabled location without incurring costly wires and infrastructure expenses; plus it integrates seamlessly with popular software programs like CRM packages, calendar apps and instant messaging programs for even greater convenience.
RingCentral stands out from other cloud phone systems by offering per-user pricing plans that allow you to find one that best meets your needs and budget. Plans start at $30 per user without setup fees or equipment charges; additionally, discounts are provided for annual billing or larger purchases.
RingCentral’s unified communications solution features unlimited audio and video conferencing, voicemail-to-text transcription, call recording and a central dashboard which helps supervisors identify underperforming agents so that coaching packages may be offered to them. Furthermore, AutoDiscovery makes searching easy by recognizing keywords or phrases used during interactions allowing easy searching capabilities.
The platform can be utilized across smartphones, tablets, desktop computers and softphones; its wide array of integrations includes support for e-commerce and workflow services as well as automated call whispers – which deliver prerecorded advice to callers aimed at improving call center etiquette.
RingCentral’s user interface (UI) can be complex and require some patience to master, which may prove challenging for newcomers or those intimidated by complex UIs. Customer support and RingCentral University resources provide useful assistance when getting started; but users may require some additional guidance before becoming proficient at operating it themselves.
Customer support
RingCentral is one of the most comprehensive virtual phone systems on the market, featuring an expansive list of features, integrations and an in-depth reporting section to monitor KPIs. Plus 24/7 customer service via phone, email chat or the RingCentral app which can be reached globally in multiple languages!
RingCentral has built up a sterling reputation for customer support and an expansive knowledge base. Their website hosts articles, FAQs, self-service options and dedicated forums where customers can ask their questions of fellow RingCentral users and get answers back in return; for non-time sensitive issues the company provides live chat support or an online ticketing system as well.
RingCentral also provides customer support offerings, but also has a developer platform and app store which enable businesses to create customized apps tailored specifically for their businesses. CRM integrations and API integration make connecting RingCentral easily with existing business applications. RingCentral also hosts training hubs so its products can be learned how to use by customers.
RingCentral features an intuitive design with customizable features to meet the needs of any organization. It comes pre-loaded with reports and dashboards that make monitoring call quality, agent performance and other key metrics easier; you can even personalize these dashboards to display information most important to you.
RingCentral makes it easy to customize call settings and add unique caller IDs for your business, conference calls, video meetings and AI-powered meeting tools can also help increase productivity while providing better client experiences – these tools include noise reduction, mute/unmute buttons and search functionality – even sending timestamped links directly to specific points in meetings!
However, it should be noted that RingCentral lacks some of the services found elsewhere – its customer support may not meet all your company’s needs as its rivals do – such as having HIPAA-compliant conferencing and team messaging features and desktop/mobile apps packed with clutter that nobody really cares for in your organization.
Integrations
The RingCentral API offers many ways to integrate with third-party applications and services, providing access to call, voicemail and text data as well as account management functions. You can use the API to access call data as well as create customized call and messaging workflows – this enables smarter customer experiences as well as regulatory compliance compliance – whilst simultaneously improving agent performance by analyzing calls and messages received by them.
The Ringcentral API employs the CRUD model and utilizes standard HTTP methods for each operation: retrieving resource objects via the GET method while POST and PUT are used to update existing resources such as call logs, address books and device lists; voicemail transcription services can also be accessed using this API.
RingCentral API offers much more than call and message management; you can also use it to customize call rules, create call queues and monitor agents as well as access and analyze call recordings that allow for informed decisions regarding staffing levels and performance at call centers. In addition, outbound calling campaigns can be tracked using this API as well as being scheduled ahead of time using it.
RingCentral integrations can help your business flourish, such as connecting PCRecruiter for easy job candidate sharing between candidates and clients, MailChimp to automate email marketing campaigns and New Relic to monitor application performance. Furthermore, Slack provides team messaging capabilities so your employees can connect easily.
If you want to use Copper’s account for phone calls, simply click on the RingCentral icon in the upper right corner of its web app and follow the prompt to sign in and authorize integration. After signing in and authorizing, clicking on the telephone icon can start a phone call between yourself and prospects or clients; you can take notes during calls as well as send copies of transcripts directly back into your team.
Make’s integrations for RingCentral allow you to visually integrate any workflow and save both time and resources. For instance, each time an SMS is sent or received in RingCentral, a row can automatically be added into a Google Sheets spreadsheet; similarly you can have Make automatically create and send an SMS message whenever an event is added to your Watchlist in Make.
